Time is of the essence. We understand that. Get the strategic support you need to always run your business with confidence. Enterprise Apps Support provides the reliable SLAs you need to build business-critical solutions with ServiceRocket apps such as Reporting, Scaffolding and the Salesforce/Jira Connector.
Your critical incidents is our priority. You will receive support on 4 critical (Severity 1) incidents with 90 minutes guaranteed SLA and unlimited priority support on other severities.
Three individuals from your organization will be given full access to all channels. This will ensure that those individuals have an established relationship with our support to speed up resolution.
We provide installation, initial set up and onboarding support to make sure your apps are up and running in no time.
Get the support you need when you need it with 24/5 Enterprise Support with after-hours issue resolution.
We provide the support you need for your mission-critical solutions so you can focus on growing your business.
Total failure of components, affecting majority users. Unable to continue working.
90 minutes email response
Failure or inhibited performance of a component, affecting multiple users. The operation can continue in a restricted fashion.
3-hour email response
Moderate loss of application functionality. The impact is an inconvenience and workaround is possible.
5-hour email response
Minor loss of application functionality, minimal impact to the business.General Support/Configuration/ Enhancement Request.
24-hour email response
* Get the support you need when you need it with 24/5 Enterprise Support with after-hours issue resolution.
** Charges are based on individual projects and requirements.