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Adoption Blog
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NEWS
WEBINARS
HOW-TO
HOW-TO
Mar 2, 2022
3.5 min
How to Enable Cross-Platform Customer-Facing Teams to Quickly Resolve Customer Issues
Close the loop between your tech support, development, and product teams who are using different platforms using two ServiceRocket apps.
Aidin Mahmoodi
Product Manager
Read More »
HOW-TO
Dec 20, 2021
2 min
Create Sophisticated, Scalable Micro-Systems on Top of Confluence
This powerful app duo is the backbone of any successful wiki structure for collaborating teams. Standardize content creation, get actionable insights.
Aidin Mahmoodi
Product Manager
Read More »
HOW-TO
Oct 13, 2020
8 min
Jira Tips: Cascading Select Fields and the Evolution of Jira
Almost 15 years ago, Jira custom fields feature was introduced. Different types of custom fields evolved, gradually improving how they displayed their data and how they could be used in searches.
Matt Doar
Lead, Atlassian Consulting
Read More »
HOW-TO
Sep 28, 2020
15 min
The Safest Way To Inject CSS/HTML/Javascript to Confluence Pages
User Macros are the most powerful, safest and most configurable option for single-page applications of CSS/Javascript.
Foogie Sim
Manager, Solution Management
Read More »
HOW-TO
Sep 20, 2020
3 min
Confluence Tips: Stop Re-Typing Content, Just Include It
What if you could write it once on a Confluence page and include that content automatically on another Confluence page? You can do this quite easily with an Include Page Macro.
Bill Cushard
General Manager - Learndot
Read More »
HOW-TO
Sep 8, 2020
2 min
How to Moderate Content in Just One Glance with Confluence
Combine the macros made available by ServiceRocket in order to build a one-stop Content Moderator Dashboard. Content can get out of control. Moderate it directly in one centralized page in Confluence.
Gretchen Pawloski
Director, Product Marketing
Read More »
HOW-TO
Aug 12, 2020
3 min
How to Secure (Almost) Anything in Confluence
How do you protect that data from prying eyes, hackers, or just someone stumbling through the depths of your Confluence? You use Security and Encryption for Confluence by ServiceRocket.
Gretchen Pawloski
Director, Product Marketing
Read More »
HOW-TO
Aug 12, 2020
2 min
How to Easily Manage Passwords Stored Across Multiple Spaces in Confluence
Easily build a “Password Manager” page that gathers together passwords stored on different pages across multiple Confluence spaces in one easily accessible and convenient location.
Gretchen Pawloski
Director, Product Marketing
Read More »
HOW-TO
Oct 4, 2019
2 min
How to create a User Tracking Dashboard for Confluence Admins
Create a dynamic table to easily keep track of users and their Confluence activity.
Gretchen Pawloski
Director, Product Marketing
Read More »
HOW-TO
Jul 26, 2019
15 min
How to monitor Atlassian apps in real-time without expensive APM tools
There’s an old saying, “what gets measured gets managed.” And when managing mission-critical work, it’s imperative to constantly measure the performance of the systems that enable that work.
Samuel Gatica
Senior Engineer, Customer Support
Read More »
HOW-TO
Feb 13, 2019
15 min
Renaming Users: How We Almost Broke Confluence and Jira
How change our login format from usernames (which we have been using for the past decade or so), to email address (appending @servicerocket.com).
Foogie Sim
Manager, Solution Management
Read More »
HOW-TO
Dec 20, 2018
10 min
How to Create an Editorial Calendar in Jira on a Kanban Board
An effective content marketing team has a documented strategy, an editorial calendar, and a workflow process to execute.
Bill Cushard
General Manager - Learndot
Read More »
HOW-TO
Dec 10, 2018
8 min
Yes, you can Easily take your Atlassian Certification exam from home
A few months ago after just moving to the UK, I decided to take on the Atlassian Technical Sales Professional Accreditation which requires me to obtain at least 2 Atlassian Certifications.
Foogie Sim
Manager, Solution Management
Read More »
HOW-TO
Dec 10, 2018
15 min
How Jira REALLY Handles Incoming Mails (This will surprise you!)
Recently, one of our consultants here in ServiceRocket created this Trivia game to help us understand how Jira handles incoming emails.
Foogie Sim
Manager, Solution Management
Read More »
HOW-TO
Dec 9, 2015
3 min
How to Use Confluence to Create Beautiful eLearning (VIDEO)
Atlassian Confluence is the industry-leading software of choice for teams and organizations to work together in a wiki environment.
Bill Cushard
General Manager - Learndot
Read More »
HOW-TO
Nov 24, 2015
8 min
Using Scrum for Business Teams
If you have a shared system for estimations and use the same terminology you’re more likely to deliver not only complete projects, but expectations.
Mark Gopez
VP of Marketing @ Spring Health
Read More »
HOW-TO
Aug 24, 2015
3 min
3 Ways to Create a Knowledge-Sharing Network
A knowledge-sharing network also needs specific applications, tools, and functions to fulfill the epitome of its name and definition.
Gretchen Pawloski
Director, Product Marketing
Read More »
HOW-TO
Jul 14, 2015
8 min
4 Ways to Make Collaboration Efforts Succeed
True collaboration begins when tools are synced with culture. However, it isn't so easy to immediately switch into a collaborative mindset.
Gretchen Pawloski
Director, Product Marketing
Read More »
HOW-TO
Jun 4, 2015
7 min
4 Ways to Make Teaching Complex Software Easier
Learning is tough, no matter how hard you try to make it easy. This is especially true when it comes to learning highly complex software.
Bill Cushard
General Manager - Learndot
Read More »
HOW-TO
Apr 28, 2015
5 min
Dude, Where's My Field?
JIRA can be a bit of a magician when it comes to hiding fields. Sometimes JIRA has simply palmed your field in its hand.
Mikey Schott
Manager, Enterprise Services
Read More »
HOW-TO
Jan 14, 2015
5 min
How Using Markup in Jira Comments Will Transform Your Issues
But if you're not using wiki markup in your comments, then you're not milking comments for all they're worth.
Mikey Schott
Manager, Enterprise Services
Read More »
HOW-TO
Dec 22, 2014
4 min
Jira Administration: Creating Notifications for Project Managers
Jira Administration: Creating Notifications for Project Managers
Bill Cushard
General Manager - Learndot
Read More »
HOW-TO
Nov 3, 2014
5 min
How to Use Reporting to Build a Confluence Discussion Forum
Use our Reporting add-on to turn a Confluence space into a discussion forum, something similar to forum software such as phpBB or vBulletin.
Ted Mahsun
Content Writer
Read More »
HOW-TO
Jun 24, 2014
2 min
Jira Administration: Ordering Workflow Transition Buttons in Jira
A Jira workflow is a set of statuses and transitions that an issue moves through during its lifecycle and typically represents processes within your organization.
Mikey Schott
Manager, Enterprise Services
Read More »
HOW-TO
Jun 3, 2014
10 min
3 Steps to Set Up NGINX as Proxy Server for Atlassian JIRA
With NGINX now serving over 37% of the top 1000 websites, it's a great time to evaluate replacing Apache as the standard proxy server for Atlassian's Jira.
Azwandi Aris
Executive Director, Product Management
Read More »
HOW-TO
Apr 17, 2014
3 min
Jira Administration: Invite Users to Register for a Jira Account
As many tasks as a Jira Administrator needs to take care of every day, it is exceptional when a task is found that can save time.
Bill Cushard
General Manager - Learndot
Read More »
HOW-TO
Apr 8, 2014
Field Context in Atlassian Jira: What is Global?
There are some quirks to be aware of. I did some investigating, and here are a few things about field context you should be aware of in Jira.
Mikey Schott
Manager, Enterprise Services
Read More »
HOW-TO
Mar 24, 2014
3 min
Jira Administration Tips: Customizing Your Email Notifications
A great feature in Jira is the ability to set email notifications when issues are created and updated because anyone who needs to know something can be notified when it happens.
Bill Cushard
General Manager - Learndot
Read More »
HOW-TO
Mar 10, 2014
8 min
Confluence Search Doesn’t Have to Suck
Confluence’s online editing, extensive add-ons marketplace, and ease of use have made it an ideal platform to write documentation and collaborate.
Bill Cushard
General Manager - Learndot
Read More »
HOW-TO
Mar 3, 2014
8 min
Saving Time and Headaches with Automatic Assignment in Jira
People. Can't live with 'em. Can't ride a tandem bicycle without 'em.
Mikey Schott
Manager, Enterprise Services
Read More »
HOW-TO
Dec 9, 2013
3 min
Jira Fundamentals: JIRA Filters are the New To-Do Lists
Jira Fundamentals training courses. You can choose from live training to self-paced eLearning to suit your busy schedule and learning style.
Bill Cushard
General Manager - Learndot
Read More »
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