Close the loop between your tech support, development, and product teams who are using different platforms using two ServiceRocket apps.

This powerful app duo is the backbone of any successful wiki structure for collaborating teams. Standardize content creation, get actionable insights.

Almost 15 years ago, Jira custom fields feature was introduced. Different types of custom fields evolved, gradually improving how they displayed their data and how they could be used in searches.

User Macros are the most powerful, safest and most configurable option for single-page applications of CSS/Javascript.

What if you could write it once on a Confluence page and include that content automatically on another Confluence page? You can do this quite easily with an Include Page Macro.

Combine the macros made available by ServiceRocket in order to build a one-stop Content Moderator Dashboard. Content can get out of control. Moderate it directly in one centralized page in Confluence.

How do you protect that data from prying eyes, hackers, or just someone stumbling through the depths of your Confluence? You use Security and Encryption for Confluence by ServiceRocket.

Easily build a “Password Manager” page that gathers together passwords stored on different pages across multiple Confluence spaces in one easily accessible and convenient location.

Create a dynamic table to easily keep track of users and their Confluence activity.

There’s an old saying, “what gets measured gets managed.” And when managing mission-critical work, it’s imperative to constantly measure the performance of the systems that enable that work.

How change our login format from usernames (which we have been using for the past decade or so), to email address (appending @servicerocket.com).

An effective content marketing team has a documented strategy, an editorial calendar, and a workflow process to execute.

A few months ago after just moving to the UK, I decided to take on the Atlassian Technical Sales Professional Accreditation which requires me to obtain at least 2 Atlassian Certifications.

Recently, one of our consultants here in ServiceRocket created this Trivia game to help us understand how Jira handles incoming emails.

Atlassian Confluence is the industry-leading software of choice for teams and organizations to work together in a wiki environment.

If you have a shared system for estimations and use the same terminology you’re more likely to deliver not only complete projects, but expectations.

A knowledge-sharing network also needs specific applications, tools, and functions to fulfill the epitome of its name and definition.

True collaboration begins when tools are synced with culture. However, it isn't so easy to immediately switch into a collaborative mindset.

Learning is tough, no matter how hard you try to make it easy. This is especially true when it comes to learning highly complex software.

JIRA can be a bit of a magician when it comes to hiding fields. Sometimes JIRA has simply palmed your field in its hand.

But if you're not using wiki markup in your comments, then you're not milking comments for all they're worth.

Jira Administration: Creating Notifications for Project Managers

Use our Reporting add-on to turn a Confluence space into a discussion forum, something similar to forum software such as phpBB or vBulletin.

A Jira workflow is a set of statuses and transitions that an issue moves through during its lifecycle and typically represents processes within your organization.

With NGINX now serving over 37% of the top 1000 websites, it's a great time to evaluate replacing Apache as the standard proxy server for Atlassian's Jira.

As many tasks as a Jira Administrator needs to take care of every day, it is exceptional when a task is found that can save time.

There are some quirks to be aware of. I did some investigating, and here are a few things about field context you should be aware of in Jira.

A great feature in Jira is the ability to set email notifications when issues are created and updated because anyone who needs to know something can be notified when it happens.

Confluence’s online editing, extensive add-ons marketplace, and ease of use have made it an ideal platform to write documentation and collaborate.

People. Can't live with 'em. Can't ride a tandem bicycle without 'em.

Jira Fundamentals training courses. You can choose from live training to self-paced eLearning to suit your busy schedule and learning style.