Learn about the Peace of Mind Blueprint and how Managed Services offers certified expertise to help navigate the complexities of Atlassian tools.
Kudos to attendees from Australia’s top companies who learned how Atlassian tools, combined with AI, are transforming the way teams work.
Your space. Your control. Tame chaos, boost productivity and streamline navigation, organization and collaboration with Space Manager for Confluence.
Discover how ServiceRocket's Atlassian Managed Services can ensure business agility and scale your operations to meet evolving market needs.
Navega las Complejidades y Asegura una Migración Exitosa.
Leverage peak demand for business success; transform high-demand times into opportunities to mitigate long wait times and lost business.
Discover how to use JSM for your business teams and take advantage of automation and service and asset management.
Discover four ways automation enables you to scale your ITSM quickly to keep up with the escalating demands of a complex technological landscape.
Read our webinar highlight blog to learn more about enhancing your Jira Service Management functionality with Atlassian apps.
Set to migrate or maintain a critical system? A discovery assessment leads to healthy implementations of Atlassian cloud tools.
See how ServiceRocket’s Tech-Enabled Support services can help your SaaS support teams manage and scale international growth.
When IT functions suffer, productivity takes a hit. But with the right approach, JSM workflows enable work to thrive.
Get insights from three real-world use cases that illustrate the importance and benefits of simplifying ITSM processes.
Need help navigating the complexities of Atlassian Cloud migration? Increase your confidence with tips from ServiceRocket to make the switch easier.
Find out why outsourcing your SaaS support is the key to staying ahead and how ServiceRocket’s Tech-Enabled Support can help you scale faster.
When growth runs ahead of your ability to meet customer demand, momentum can take a big hit. Here’s why.
See firsthand how automation can improve your Jira Service Management with helpful use cases and demos in this exciting ITSM webinar.
Discover pivotal moments, valuable insights and actionable takeaways from ServiceRocket's Jira Service Management-focused London Lunch & Learn event.
Find out more about Atlassian Cloud migration in this can’t-miss webinar featuring tips on common adoption challenges and key Cloud incentives.
Conoce cuáles son las tendencias que las plataformas ITSM están incorporando para mejorar los procesos y productividad de tu equipo y organización.
Conoce las claves para una gestión moderna de incidentes y descubre cómo OpsGenie puede ayudar a tu organización a mejorar su respuesta a incidentes.
Learn about key focus areas for modern incident management and discover how Opsgenie can help your organization improve its incident response.
What is managed services? Find out how you can use an Atlassian managed services provider like ServiceRocket to help with seamless system administration to focus on scaling operations.
ServiceRocket Product Manager, Wilmer Medina, takes you through how he helps build apps from scratch and the teamwork and collaboration it requires.
Cómo crear una Gestión de Servicios económica, preparada para el mundo de la agilidad y prácticas DevOps.
Discover how the Atlassian approach to Enterprise Service Management (ESM) can help your organization increase productivity and enable better service delivery.
Read highlights from our webinar, co-hosted with TheLoops, to learn how tech-enabled services can benefit business operations and growth.
Learn how Security & Encryption for Coda can help you confidently share, access and restrict confidential information in Coda.
ITSM, JSM, BSM… It’s time to GSD (get stuff done) in Vegas! From our Guitar Giveaway to the most notable keynotes, our checklist will help you rock Team.
Learn how platforms that incorporate the latest tech trends and features can improve your organization’s processes, productivity and ROI.
Learn the benefits of migrating and consolidating your Atlassian licenses Into a single cloud instance and the different consolidation strategies and tools available.
Navigate ServiceRocket’s apps for JSM, helping you get work done by reducing silos, increasing collaboration and delivering results.
Unless your ITSM system is interoperable with other key systems, agility is undermined. What’s needed is a holistic approach to ITSM solutions.
Scale faster and more affordably with Atlassian Cloud. With enhanced security, reliability, and ease of management, get the most out of the cloud.
Find out the top five reasons why migrating from ServiceNow to Atlassian JSM is the best option for your business now and in the future.
Learn how switching from ServiceNow to Atlassian JSM will take your business to the next level by increasing productivity and efficiency.
If you don’t have a migration plan in place, now is the time to assess your readiness and learn best practices to ensure a successful move to cloud.
Is your Confluence content scattered and outdated? Without structure, it can quickly become unmanageable. Learn Information Architecture best practices for Confluence.
Tempo Planner is a compact, visual resource planning solution empowering businesses to optimize workforce capacities. Learn all about it.
Is your company contemplating a move to Atlassian Cloud? The decision requires careful thought and consideration. These informative insights will help.
Learn how our engineers used Kanban principles to prioritize their most important tasks.
Learn how Structure makes it easy for project managers to assemble meaningful, big-picture views of the project information that’s buried in Jira.
What makes migrations fail? Learn about the most common issues, how to avoid them, and migrate to Jira Cloud with peace of mind.
Cloud Migrations can be as unpredictable as the rain in London. You can perform 4 successful test migrations, only to be faced with a totally random error on production day.
Designed to help ITSM teams gather valuable customer satisfaction insights, Surveys for JSM provides processes and tools to run surveys seamlessly in JSM.
What do we do with all our historical data? Do we try to implement a new system following our old practices? Here are a few tips to plan a successful migration to Atlassian Cloud.
This guide is designed to help you navigate the Marketplace, sort through the options, and evaluate partners to find the app that best fits your needs.
Combine the CRM power of Salesforce with the collaboration and get-work-done power of Atlassian
Almost 15 years ago, Jira custom fields feature was introduced. Different types of custom fields evolved, gradually improving how they displayed their data and how they could be used in searches.
User Macros are the most powerful, safest and most configurable option for single-page applications of CSS/Javascript.
In this post, I list and describe five service level agreement metrics that a high-performing service desk should measure regularly.
What if you could write it once on a Confluence page and include that content automatically on another Confluence page? You can do this quite easily with an Include Page Macro.
Attendance Taker for Classroom simplifies taking and reporting remote attendance using automation and integration with Google Classroom data.
A lightweight Confluence add-on that makes it easy to upload, deliver and track instruction and education, without the burdens of an LMS.
Given the added benefits in efficiency and cost savings, cloud is no longer a competitive differentiator, but rather a new foundational requirement for long-term success.
Atlassian Data Center add-ons let enterprise clients scale IT infrastructure at will. See how ServiceRocket's connector for Salesforce and Jira can help.
Because our brand promise needed a face. Discover our new ServiceRocket backed seal, what it means to you, and us: We've got your back.
We are thrilled of continuously improving our apps portfolio and this time including more and more Data Center Atlassian approved apps!
In a perfect business world, teams could work together seamlessly, offering support and advice when necessary, and managing efficient meetings to reach organizational goals.
There’s an old saying, “what gets measured gets managed.” And when managing mission-critical work, it’s imperative to constantly measure the performance of the systems that enable that work.
How change our login format from usernames (which we have been using for the past decade or so), to email address (appending @servicerocket.com).
An effective content marketing team has a documented strategy, an editorial calendar, and a workflow process to execute.
Recently, one of our consultants here in ServiceRocket created this Trivia game to help us understand how Jira handles incoming emails.
A few months ago after just moving to the UK, I decided to take on the Atlassian Technical Sales Professional Accreditation which requires me to obtain at least 2 Atlassian Certifications.
Atlassian Access is a new Identity Management on Cloud released just recently, to replace the Identity Manager.
So you’re new to Jira Service Desk or you’ve been using it for a while and you need to optimize it.
Getting Confluence and Jira talking to each other brings many benefits to business leaders, not just developers.
Atlassian Confluence is the industry-leading software of choice for teams and organizations to work together in a wiki environment.
If you have a shared system for estimations and use the same terminology you’re more likely to deliver not only complete projects, but expectations.
A knowledge-sharing network also needs specific applications, tools, and functions to fulfill the epitome of its name and definition.
True collaboration begins when tools are synced with culture. However, it isn't so easy to immediately switch into a collaborative mindset.
Learning is tough, no matter how hard you try to make it easy. This is especially true when it comes to learning highly complex software.
JIRA can be a bit of a magician when it comes to hiding fields. Sometimes JIRA has simply palmed your field in its hand.
When an application like JIRA receives a request from a user it does not have a lot of options regarding how it responds.
But if you're not using wiki markup in your comments, then you're not milking comments for all they're worth.
Jira Administration: Creating Notifications for Project Managers
We live in email for contacts, calendaring, communication, and collaboration. So it’s natural to want to use it for approvals, too.
A Jira workflow is a set of statuses and transitions that an issue moves through during its lifecycle and typically represents processes within your organization.
With NGINX now serving over 37% of the top 1000 websites, it's a great time to evaluate replacing Apache as the standard proxy server for Atlassian's Jira.
When it comes to JIRA Administration, one can get all sorts of questions that are obvious to the JIRA administrator, but not so obvious to the end user. Does this conversation sound familiar?
As many tasks as a Jira Administrator needs to take care of every day, it is exceptional when a task is found that can save time.
A great feature in Jira is the ability to set email notifications when issues are created and updated because anyone who needs to know something can be notified when it happens.
Confluence’s online editing, extensive add-ons marketplace, and ease of use have made it an ideal platform to write documentation and collaborate.
People. Can't live with 'em. Can't ride a tandem bicycle without 'em.
Jira Fundamentals training courses. You can choose from live training to self-paced eLearning to suit your busy schedule and learning style.
Many years in the trenches of support have helped me develop and refine the traits I believe every great product and technical support engineer possesses.