A decade ago, when we built the first version of Classic Connector for Salesforce & Jira, our goal was to support the Sales team and have their back while other cross-functional teams, such as development and services, were moving to this new issue tracking system called JIRA.
It’s been an amazing ride for our teams and our products since then, especially our beloved Connector for Salesforce & Jira which serves thousands of customers. With the evolution of our Connectors and the introduction of New Generation technology, our teams stayed focused on delighting customers and helping them realize their goals of one source of truth and real-time collaboration that breaks the silos across cross-functional teams.
In the past year it wasn’t just the pandemic that shook the tech world. Atlassian's end of life announcement for Server products and apps, and their introduction to “Journey to Cloud” rattled the Atlassian community and their customer base. We now know that this news represents a graceful transition to a more promising future of Atlassian technologies. In the past three years, Atlassian has doubled down on its investment in the Cloud space to create a more reliable, secure and scalable SaaS technology stack that not only serves its customers better but also removes the overhead of managing on-prem infrastructure for fast-growing companies.
Today we are excited to announce the cloud migration path for Connector for Salesforce & Jira. Now as our customers anticipate the transition to cloud, they don't have to worry about their CRM information stored on their Jira Server - we’ve got your back! Our migration path is built using Jira Cloud Migration App, a new experience designed by Atlassian to help customers move to Cloud without hassle. Jira Cloud Migration App allows solution providers like us to facilitate an easier and more unified experience when migrating third-party apps data using the same experience.
If you are currently using Connector for Salesforce & Jira (a.k.a NextGen) you can now use your Cloud Migration Assistant (Early Access Program) app to migrate your Salesforce information with no hassle. All you need to do is to follow the steps documented here and you can easily migrate your Jira Projects with all your stored Salesforce information in just a few clicks. (Please bear in mind that this feature is Beta and available as Early Access Program)
At ServiceRocket security and reliability are our top priorities, especially when we are talking about your sales and customer information. Our migration path is designed with the highest security standards and confidentiality practices, and is reliant on the Atlassian Cloud Migration Assistant infrastructure. Customers can have peace of mind knowing confidential information is not accessible by any third party, including ServiceRocket.
If you’re one of our loyal, old-school customers currently using Classic Connector for Salesforce & Jira and planning your journey to the cloud, we’ve got your back, too. Four years ago, the original cloud migration path was built entirely by ServiceRocket (not using the Cloud Migration Assistant) and has been helping companies successfully migrate to Cloud while keeping all their Salesforce information at their fingertips on Jira Cloud.
Our superstar support team is here for you every step of the way ensuring your journey to Atlassian Cloud is successful.
Building the path required an heroic effort—you can read about it on the ServiceRocket blog, Under the Dome.