Your ITSM is a critical component of your business. Without it, managing IT hardware and software for your end-users, employees, and business partners becomes significantly more difficult, undermining how quickly you can release new features or resolve user issues. But just having an ITSM isn’t enough. If the platform you are using, such as ServiceNow, is inflexible, bloated, and expensive, it may be reducing your business agility. Read on to learn about five reasons for migrating from ServiceNow to Atlassian JSM and how the longer you put off moving to a more flexible ITSM solution, the more your business will be impacted.
A big issue with ServiceNow is that it’s an isolated platform. Your IT and Dev teams are disconnected despite the fact that support requests received by IT must be communicated to Dev for resolution. This disconnection can cause serious efficiency and productivity problems. Not only do the issues need to be communicated to Dev but any errors in that communication could cause further problems. Atlassian JSM is a single platform for both IT and Dev teams, unifying the capture of issues with their resolutions.
Although ServiceNow provides some integrations with other mission-critical systems, like Atlassian Jira, they are one-off and only made available when ServiceNow deems it necessary. This can create significant problems for business agility and efficiency. Atlassian JSM, on the other hand, can leverage the over 5,000 available integrations in the Atlassian marketplace.
This enables companies to integrate with a variety of different business systems enabling teams to stop using inefficient workarounds and improve the way that the business operates. If your ITSM solution is such an integral part of your business then its interoperability with other important systems should be just as important.
The inflexibility of ServiceNow isn’t just related to its lack of opportunities for integration, it’s also about pricing and features. ServiceNow is a very complex system, built for the largest of enterprises which is a major shortcoming for companies that don’t require that level of complexity. It is important to note that ServiceNow doesn’t adjust the pricing so whether or not you need all the features, you are going to pay for them. Atlassian JSM, on the other hand, is a flexible solution that provides companies the opportunity to tailor and customize the features of the platform which are reflected in the pricing. With JSM, you truly get what you pay for!
The feature bloat and complexity of ServiceNow reveal another critical requirement: expertise. Unlike Atlassian JSM which is intuitive and easy to use, ServiceNow requires people who understand ServiceNow. That means you will have to spend extra money to hire additional resources. In the case that this individual you hired leaves the company, there will be an issue and if you hire multiple people, you are wasting money. Fortunately, JSM doesn’t require this as its platform enables people of a variety of IT skills to manage, configure, and utilize the features.
You may have purchased ServiceNow because your company needed a specific solution. But what about tomorrow? Or next month? Since ServiceNow is so inflexible, it will be hard for you to tailor it to meet your specific needs. Sure, you may have access to a bevy of features, but if you can’t tailor the platform, what good are those features? Atlassian JSM, on the other hand, is a highly flexible platform that can be configured to meet your requirements. This enables you to employ it today for your current environment and, as your business changes and grows, configure it to meet future needs.
When you choose to migrate from ServiceNow to Atlassian JSM as your ITSM solution, you’re migrating for the last time. That’s because unlike ServiceNow which is an inflexible platform with a lot of features you may not need (but still pay for), JSM is flexible and priced for how you configure it. Additionally, with JSM’s access to the Atlassian marketplace which includes over 5,000 integrations, you’ll be able to connect your ITSM with a variety of third-party systems to create workflows and processes that will help your business become more efficient and productive.
We get it. Migration is a scary prospect, especially with mission-critical applications like your ITSM platform. But ServiceRocket can help. Our experts have seen the obstacles, the challenges, and the gotchas of migrating customers from ServiceNow to JSM. So maybe that’s reason number 6? You have a partner with a proven track record to get you into the ITSM platform that will meet your needs now…and in the future.