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Surveys for JSM
Surveys for JSM is a seamless, customizable integration that simplifies and improves the process of collecting, measuring and reviewing customer feedback. Customizable survey questions and languages ensure a better customer experience resulting in higher volume, better quality responses.
Hosting Options
Server
cloud
data center

Features

Automate Survey Questions

Tracking Net Promoter Score (NPS), Customer Satisfaction (CSat) and Customer Effort Score (CES) are key to building trust with customers and improving your help desk performance. Improve the customer experience with customizable questions and languages and generate higher volume, better quality feedback.
Automate Survey Questions

Easily Track Key Metrics

With automated reporting through REST API to extract data, you can track, measure and analyze the performance of your agents and quickly spot any customer satisfaction trends. Identify response rate and generate tailored reports based on the type and scale of the questions.
Easily Track Key Metrics

In-context review process

The survey response, which lives side-by-side the actual request, provides in-context info to facilitate internal review processes. Assign reviewers, track review status and leave notes for your agents to take action.
In-context review process

Implementation Services

Hit the ground running. Our services start from $995 and will help you save time and deploy the Connector effectively.

Standard Configuration 

We can help you implement and configure your connector for the first time, delivering fast time to value, enabling your teams to drive better communication, efficiency and reducing error-prone interactions.

Standard Configuration + On Boarding 

Besides helping you get started, we provide on-boarding to the new functionalities and system, including how to generate configurations on your own so you can drive your own growth and enable scalability to your team.

Eliminate out-of-sync data with Live-templates

CUSTOMER STORY

Non-Profit Unbound Centralizes internal documentation and eliminates out-of-sync data with Scaffolding and Reporting

Unbound shares how, for seven years, two apps have continuously helped centralize documentation, reduce errors, and simplify reporting across the organization.

Enabling millions of heroes

“Without Reporting, I’d have to plug Confluence data manually into Excel to see and count all child pages, for instance. Now I can use the page:ancestors keychain, which helps me generate these numbers much faster.”

MICHELLE RAU, TECHNICAL WRITER, KFORCE

read story

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