ServiceRocket | Atlassian Platinum Solution Partner - Services, Apps, Training and Support

Drift and Jira Connector

$ 0.00 USD

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Helping teams reduce silos, increase collaboration and deliver results are the outcomes our apps help you achieve. ServiceRocket Apps and Connectors extend and integrate Jira and Confluence into your environment, helping you get work done.

Let your support team focus on customers

Create Jira issues from your customers' conversation and transform escalations into actions items on the backlog.

Close the the gap between your teams

Notify your support team about the status of the escalated items and reduce friction and loss of context in your teams.

Details

Drift and Jira Connector provides seamless integration for customer engagement teams so they can easily close the gap between their customers and other teams such as development or support within the organization.

The benefits include:

  • Focus on customer engagement and increase collaboration via seamless escalation paths.
  • Efficient customer support experience with receiving status updates from Jira.
  • Reduce the cost of licenses for both platforms.

Key features:

  • Create Jira issues from Drift conversations and link them together.
  • Link the existing Jira issues to Drift conversations.
  • Receive Jira Issues status updates within the Drift conversation panel.
  • Get full context of the Drift Conversations within Jira issues.
  • Tap into customers’ information (account, contact and etc.) from Jira.

Use cases:

  • Escalation workflow between customer engagement team and Development team.
  • Support escalation process. L1 support team on Drift validate the issues before escalating to customer engineers on Jira.

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