Link copied to clipboard. Remember to share it with you Admin!

Connector for Salesforce & Jira

+3,500 Companies trust ServiceRocket and the Connector to help them drive effective collaboration and improve productivity.

Easily configurable. quick set up.

Cross-functional workflows create and integrate any Salesforce Record with any Jira Issue.

Bi-directional synchronization automatically enables teams to collaborate without context switching, and delivers real-time information across platforms.

Comments

Synchronize and aggregate Salesforce Chatter with Jira Comments.

Attachments

Synchronize Jira Attachments with Salesforce, including Salesforce Files.

Built to adapt to your business processes

Discover how Connector for Salesforce & Jira can help your teams reduce complexity, remove silos and improve transparency. Capture up-to-date CRM data and close business without delays. Manage projects, tasks, and issues that come from Salesforce without error or friction.

Create

Create and link Jira issues or Salesforce records from within the platform that you are using without the need to switch back and forth between the two platforms.

• Create Salesforce records from Jira, and vice versa.

• Asssociate existing Salesforce records to a Jira-Issue, and vice versa.

• Supports many-to-many relationship.

Binding and Mapping

Define detailed mappings which allows you to control the synchronization flow on granular level (field level). You can then bind these mappings to a specific Jira proyect-Salesforce record.

• Supports most Jira and Salesforce field types.

• Create mapping values to allow translations of values between to mapped fields.

• Create a simplified user experience with the ability to map cascading select lists.

Automate

Automated workflows reduce redundant tasks, decrease human error, eliminate duplicate effort, increase transparency and improve productivity.

Create automated workflows via Apex triggers on Salesforce.

• Use Jira post functions to control the Create/Update action within your workflow transition.

CHECK ALL FEATURES

Teams across all types of business units are leveraging the Connector to drive value and exceed expectations

Legal

Legal teams and law firms run complex businesses. Connector’s automated workflows streamline functions like collaborating on legal briefs, tracking the status of each case, managing client relations, maintaining records, or handling contracts.

Marketing

Build an automated workflow with Connector to efficiently manage Salesforce marketing campaigns and individual tasks while keeping all stakeholders in the know. Create tasks, collaborate on tasks, approve and publish with ease.

Support

Ensure your support team has vital customer information at their fingertips so customer issues can be resolved quickly. The sync feature automatically pushes/pulls information for the ticket/case for seamless handoff to other teams.

CHECK ALL USE CASES

Our customers say it best.

People love powerful, yet simple-to-use products. We love building them. The results of this partnership speak for themselves.

“Every single thing someone was doing manually before, the Connector for Salesforce and JIRA now did automatically. DoubleDutch gained nearly two full-time employees a week in productivity."
People Icon
Jeff Holek
Find more reviews like this one on the Atlassian Marketplace
"Solid functionality, good documentation, intuitive interface, and best of all: a great support team! If you have any issue using the product, it's as easy as going to their website and spinning up a chat window. Their response time is incredibly fast, and the team definitely knows they're talking about. Juan R. was able to diagnose and suggest a fix in no time for a completely generic 'Invalid Query' error in maybe 15 minutes. Champions. 11/10 would recommend."
Chloe
Find more reviews like this one on the Atlassian Marketplace
 "The connector provides great functionality which enables us to link custom objects in Salesforce to tickets in our Jira Cloud site. Their support team was very helpful in establishing our connection and getting all the settings configured correctly."
John
Find more reviews like this one on the Atlassian Marketplace
CHECK ALL REVIEWS

Breaking News

Technology and innovation happen at lightning speed. We’ve curated our most timely and essential blogs to keep you in the know!

OUR FAVORITE STATISTICS

+3,500 happy customers

564,312

RECORDS CREATED

5m

Updates

54321

HOURS SAVED

Looking for help?

Hit the ground running with our services offerings.

Whether you are just evaluating our products, looking for a way to deliver a fast and effective implementation, or you are a seasoned customer who wants to drive even more value on top of our standard functionalities, our apps services team is here to help!

Intelligent Automation

Make everyone’s jobs easier by adding smarts to your integration with our Intelligent Automation for Connector for Salesforce & Jira

Sign up for our newsletter

Cool stuff... trust me

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Don't see what you are looking for? Ask us!

Contact Us