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How DoubleDutch Delivers Exceptional Service Connecting Salesforce and Jira

Major companies like Linkedin, Forbes, Estee Lauder, Nationwide, Xerox, and RiteAid have trusted DoubleDutch’s app for their events to deliver a first-class customer experience. But when sales and service teams use Salesforce to work on customer interactions and the software development teams use Atlassian JIRA to work on customer issues, teams don’t have a complete view of customer activity.
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“Salesforce is the center of our knowledge. Everything has to tie to Salesforce. But there was nothing closing the loop.”

ServiceRocket Solution/App

Connector for Salesforce & Jira

Atlassian Product

Jira

About the Company

DoubleDutch provides mobile applications and performance analytics for events, conferences, and trade shows for more than 1,000 customers including SAP, UBM, and Urban Land Institute. Founded in 2011, DoubleDutch was recently named to Inc. 5000’s list of fastest growing private companies.

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