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IT multinational uses Reporting to better understand its Confluence usage and improve UX in 2400+ pages

Michelle used ServiceRocket’s Reporting macros to understand wiki page growth, identify valued contributors, improve navigation, making the wiki space a more valuable knowledge resource.
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“Without Reporting, I’d have to plug Confluence data manually into Excel to see and count all child pages, for instance. Now I can use the page:ancestors keychain, which helps me generate these numbers much faster.”

ServiceRocket Solution/App

Reporting

Atlassian Product

Confluence

About the Company

Michelle is a technical writer specializing in business, marketing and technical communications. Her ability to make order from chaos is why global leaders such as Intuit Inc. and HP rely on her to improve the consistency and clarity of their documentation.

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