For Customer Support

Improve Service Management

With a focus on measuring customer satisfaction, the way your teams use its tools can reduce the number of unhappy customers.

How We Help Customer Support Teams

Tear Down That Wall

Here are several ways on how our expertise in the full Atlassian Suite can help your customer support team:

  • Create a service portal
  • Move from handling requests in a shared email inbox to organized and prioritized work queues
  • Make and keep service level agreements
  • Track and report on your service level agreements
  • Create self service knowledge bases linked to your service portal
  • Improve how you provide service to employees and customers
  • And that's just the beginning
Talk to Us

Launch from a Solid Foundation

To get your team up and running quickly on Atlassian tools, we've pulled together services based on our years of experience. All of our "Team Launch Packages" include:

Strategy Workshop

To assess where you're at now & develop an implementation plan for how to achieve your goals

Roadmap

To know where you're going and track your transformation progress

Business Process Review

To optimize your work flows before getting into a new tool

Quick Deployment

Allows us to leverage our Rocket Methodology and best practices to get your system working

Governance

Framework will help you establish structure to keep your tool and processes in alignment

Training

Help train your users and your administrators to use tools properly

Ready? Let's talk about your goals.

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