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Create a Robust KMS in Confluence

Designed specifically for support teams, this Knowledge Management Solution (KMS) is built on industry-proven best practices using automated, pre-built analytics. Create, review, publish and search articles quickly and easily.

Atlassian Platinum Solution Partner Enterprise Certificate
Our mission:
To be the single most reliable partner in the acceleration of your growth
Hanis Suhailah
Lead Support Services at ServiceRocket
Cisco logo in color white
“The benefits of a well-designed KMS go far beyond extending support capabilities and reducing costs. You foster a culture of knowledge sharing and rapid publishing that preserves tacit knowledge and puts up-to-date information at the fingertips of customers and employees.”
Choose the One That’s Right for You
Starter
All the basics you need for building your KMS
Scale
Recommended
Features you need for a growing support team
Customized
Everything in Scale plus
customized configurations
Do More, Faster with Our Implementation Services

Get your KMS set up quickly, efficiently, built to scale with your needs, and customized to your use case. Regardless of the tier you choose or the size and scope of your KMS project, our team of Atlassian experts is ready to help.

Turn Confluence into the Ultimate KMS & One Source of Truth
Benefits Include
Culture of rapid
publishing
Preservation of tacit knowledge
Increased self-help adoption
Higher customer
satisfaction
Better organizational
learning
Faster time
to resolution
A KMS Designed to Meet Your Needs
Today and Tomorrow
Clear Structure & Navigation

Building an effective, user-friendly hierarchy of content that can scale as your content grows and provide easy navigation is the backbone of your KMS.

Available on these plans:
Starter
Scale
Customized
Create Articles with One-Click Templates

Prevent knowledge loss and encourage a culture of rapid publishing. Templates make article contribution easy and enforce your established structure and format.

Available on these plans:
Starter
Scale
Customized
Dashboard Analytics

Automated, pre-built analytics provide insights that improve organizational learning, deliver actionable information to product teams, build an understanding of article viewing and more.

Available on these plans:
Starter
Scale
Customized
Show, Hide & Encrypt Content

Dynamically control content so each user sees only what is relevant to them. End-to-end encryption keeps sensitive data secure.

Available on these plans:
Scale
Customized
Better Design for Better Engagement

Enhance your knowledge base with design features like hero images, banners, cards, tabs and callouts to create visually-rich pages will keep your readers attention.

Available on these plans:
Scale
Customized
Our Customers say it Best

Our customers love powerful, yet simple-to-use apps and solutions. We love building them.

Once again Reporting support has helped me with several reports that help me find, edit and troubleshoot specific content in our wiki spaces. This goes a long way toward keeping our content up to date, findable and efficient. As an advanced beginner, I am always bumping up against the limits of what I know. ServiceRocket doesn't just build examples for me, they are teaching me how to make more of Reporting (i.e. teaching me how to fish). I truly appreciate their help.
Michelle Rau
ScanImage users find information in our software documentation faster because we can easily organize Confluence content with the Service Rocket Composition, Reporting and Scaffolding plugins. Thanks ServiceRocket!!
Bruce Kimmel
Extend the Capabilities of Confluence and Maximize Your Investment
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