ServiceRocket | Atlassian Platinum Solution Partner - Services, Apps, Training and Support

License Concierge

Let's get your products up and running

Do you have licensing issues? Contact our Licensing support team and we'd be happy to help.

Community Licenses for Atlassian Apps

At ServiceRocket, we are big supporters of Not-For-Profit (NFP) companies. To show our appreciation, we welcome NFPs to register for free community licenses for ServiceRocket connectors and apps. Please follow the directions below for obtaining free licenses.

Step 1 - Evaluate a Connector or App to make sure you love it

Please visit the Apps listing page for a complete listing of ServiceRocket connectors and apps. Add the evaluation license for your connector or plugin to your shopping cart and you will receive a 30-day evaluation key.

Step 2 - Help us spread the word

Once you've evaluated the connector or add-on, take a few minutes to help us spread the word in the following ways:

  1. For Atlassian connectors and plugins, write a review on the Atlassian Marketplace.
  2. Provide a short paragraph that tells us how our connectors and apps help your team on our Community page
  3. Review and Like us on Facebook
  4. Follow us (@ServiceRocket) and tweet about our plugin, mentioning @ServiceRocket, #confluence and #atlassian - some examples are below:
  • We use and love #atlassian #confluence add-ons from @ServiceRocket
  • Apps from @ServiceRocket make our #confluence smarter. #atlassian
  • @ServiceRocket helps us with free community licenses #atlassian

* You could also do a case study or suggest to help in other ways if the above doesn't fit with the values of your organization. Feel free to make a suggestion to us. Our goal is to help spread the word.

Step 3 - Place your Order

Place the order on the ServiceRocket Marketplace (the same way as you did for the evaluation), but add in the complete products that you would like.

  • Upon checking out, select "Pay by Purchase Order" and enter the words "community license" under the Purchase Order Number field
  • IMPORTANT - For Atlassian connectors and plugins, the Organization and Contact details must match your Atlassian's NFP or community license (if they do not, please add your Atlassian license details to the comments).
  • IMPORTANT - For Atlassian connectors and plugins, please use the following template in the Comments for the order:



Base Product: Confluence or JIRA

SEN Number: 

Marketing Item URLs -      

    Get Satisfaction Overview URL:      

    Plugin Exchange Review:      

    Facebook User:      

    Tweet URL:


Submit your order. It will take 2-3 business days to turnaround the order - please be patient with us! We may need to contact you for more information and a copy of your 501(c)(3) or equivalent status certificate. Having it ready to send to us can expedite the process.

Step 4 - You're Approved

Assuming your application is satisfactory, you will be granted a one-year subsidized license within 2-3 days. It will be available in your digital library for download.


Assuming you have a good experience with our products, you may get another year of licenses by following the steps below. Please remember to help us spread the word (see step 2).

Please refer to our FAQ on Renewal to renew your add-ons.

Place your order as per Step 3 above. It will take us approximately 1-2 working days to extend your licenses by another year.

Points to Remember

We are excited about giving back to the community.Please note that users of free licenses are limited to free support channels. If any further support is required, you can view our support offerings on our web site. Community License holders can contact ServiceRocket for a discount on our education services. Atlassian connectors and plugins are limited to holders of NFP or community licenses for Atlassian products. We reserve the right to change or cancel this program at any time. We reserve the right to refuse a subsidized license to any organization for any reason.

Still want to do more?

Here are some additional things you can do to help us spread the word!

Contribute to our support forums by answering questions, providing examples/screenshots and best practices to our documentation. Contact us to do an in-depth case study.

ServiceRocket | Atlassian Platinum Solution Partner - Services, Apps, Training and Support
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