Managed Services

Leave the Operations to Us

Having good technical support leads to successful deployments, increased adoption and consumption of your products, and customer satisfaction and retention.

We CAN help

Enterprise Support

Our 24x7 coverage spans the full lifecycle of your solutions - from prototype to mission-critical production environments and everything in between.

Tool Adminstration

Our team can provide adhoc support hours for configuration, prototyping, open source support, building solutions and other special projects.

Managed Services

Delivering high quality technical support on a 24×7 global basis is hard to do on your own. That’s where ServiceRocket can help. We live and breathe support. We have extensive experience running global support operations and provide services like enterprise support delivery, support systems and tool administration for companies like yours.

We Can Help

The Rocket Methodology

Over the years, we’ve come to know that in order to scale and produce repeatable outcomes, that you need to have a team that’s aligned not only at the technical level, but in the way they work and the way they approach the unexpected, the unknown and the seemingly impossible in a way that is squarely focused on the customer outcome.

Discover

During this phase of the project, we’ll blueprint some high level designs, run some workshops and spend time thinking about the end users and outcomes.

Define

We’ll define the simplest pathway to success, which usually means quickly getting value for our customers , so that they can help steer the future of the project.

Design

We have a world-class engineering team that works on our own products and we learn from them the latest coding and devops techniques and apply them to all of our engagements.

Build

Time to materialize the vision from the ideation phases. We proceed with progress iteratively together with our clients.

Launch

We work to identify the key roles and people that need to be involved and aware of the solution.

Reflect

We’re always looking for ways to automate and improve the delivery of services to our customers.

Services by ServiceRocket for Atlassian

Since 2003, we've helped Atlassian customers get the most out of their software. We'd love to help you too. Whether it's services, licenses, apps or training - our Rocketeers are ready to help you do more with your Atlassian solution.

Consulting Services

Strategy Workshops, Health Checks, Roadmap, Business Process

Implementation Services

Quick Deploy, Readiness, Integration, Data Migration, Custom Development

Optimization Services

Upgrade, Config Review, Governance

Managed Services

Enterprise Support, Tool Administration

Ready? Let's talk about your goals.

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