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Ultimate Guide to
our Atlassian Apps

ServiceRocket delivers powerful, yet simple-to-use apps with the best customer support in the Atlassian ecosystem. Every day.

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Ultimate Guide to ServiceRocket Apps

Atlassian Expertise Built-In

As Atlassian’s first partner, we fully support Atlassian's mission to unleash the power of every team.  Robust team collaboration is the foundation for achieving the best possible business outcome. That's why we not only build apps to scale Atlassian products, we also helped Atlassian build their ecosystem - which is now the gold standard for designing an ecosystem and partnering with developers to extend platform value for customers.

In January 2020, Atlassian announced that its Marketplace achieved $1 billion in lifetime sales since its inception in 2012.  The Marketplace’s rapid expansion and proliferation of apps can make finding the right app seem like a daunting task. If you haven’t purchased apps in the Atlassian Marketplace before, use our guide to help you evaluate and select apps that best meet your needs.

Our Atlassian apps enhance the capabilities of Confluence, Jira and JSM and enable new ways to improve collaboration and productivity -- skyrocketing your business processes to levels previously unimaginable.

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Check all of our apps on the Atlassian Marketplace

Platinum Solution Partners meet Atlassian's highest training criteria and have a proven practice that can scale from small to large customers.

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Ultimate Guide to ServiceRocket Apps

ServiceRocket Backed.
Our Promise to You

At ServiceRocket,  we’ve got your back!  Our mission is to Enable Millions of Heroes. We believe heroes are individuals and teams who exceed expectations.  Reaching your business goals often means moving past roadblocks, which is why provide the best support team in the Atlassian ecosystem to you 24/7.

As terrific as our apps are, ServiceRocket is more than just an apps company.  Headquartered in Palo Alto with offices around the globe, we are a trusted resource for thousands of enterprises. We help companies get the most from their software and enable them to transform the way they do business. Our expertise includes training, managed services, extended support, consulting, and licensing.  Learn more about us. We’d love to learn more about your company and how we can partner with you to accelerate your growth.

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Ultimate Guide to ServiceRocket Apps

Cloud-Ready Apps

Thousands of Atlassian customers have migrated to Cloud to take advantage of improved scalability, faster speeds, enhanced productivity, and smarter integrations -  without the server maintenance and IT overhead. To help customers realize these benefits, our product teams have been working hard to bring our most-loved apps to Cloud. Check out the full list of our Cloud apps or learn more about how ServiceRocket is partnering with customers for a seamless migration experience.

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Ultimate Guide to ServiceRocket Apps

Enterprise-Ready Apps

Our enterprise customers trust us to deliver apps that are secure and ready to perform in their environment. We take that trust seriously. In addition to adhering to Atlassian’s performance testing framework, our products team has put rigorous processes in place to ensure that ServiceRocket apps are enterprise-grade. Whether your concerns are compliance and security, scale and performance, governance and control, data and insights, or extensibility- we’ve got you covered.

Our customers tell us they need powerful, yet simple-to-use apps, that get the job done, so that is what we build. Here’s an overview of our portfolio of apps.

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Confluence Apps

Scaffolding Logo

Scaffolding Forms &
Templates

by ServiceRocket
cloud
Server
data center

Scaffolding Forms and Templates for Confluence is a powerful app designed to simplify the collaborative use of data in Confluence. Scaffolding provides the structure you need to capture, store and transform your Confluence data and generate actionable insights based on your company’s use cases. 

Truly powerful technology should be easy to use, so we built Scaffolding to simplify and elevate the user experience.  In fact, its portfolio of predefined Confluence templates, known as Easy Dynamic Templates, is designed to get your teams up and running quickly with the structure and formatting to keep content organized. Rather than creating a new page from scratch, content contributors can use a template and be confident they are contributing the right information in the correct format - improving accessibility, accuracy and productivity.

Whether your use case is knowledge base, project management, inventory/asset management, product & service catalogues or prototyping documents, Scaffolding is the easiest way to create and manage structured pages in Confluence. 

“Our organization has been using the Scaffolding plugin for a few years now. We've been using it to create templates that include structured data elements that our business folks use to capture data within a Confluence environment. Easy to set up and easy to use.."
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Reporting App Logo

Reporting

by ServiceRocket
cloud
Server
data center

Collaboration is so easy in Confluence that it’s common for organizations to quickly accumulate information in thousands of documents, attachments, pages and spaces across their instances. Consequently, vital business data on cluttered Confluence pages and spaces can be difficult to access and share. This leaves many teams wondering how to create reports in Confluence that unearth this essential information.

Reporting for Confluence makes it easy by enabling access to metadata from any page, user, space and even attachment properties in Confluence. Information is then captured in a dynamic, customizable report for easy analysis. With its accessibility to metadata and custom structuring of reports, this app is unlike any other in the Atlassian ecosystem.  Don’t just take our word for it, check out how ISHA Foundation turned Confluence into a one-platform solution with Reporting or how Reporting was deployed to help another company better understand its Confluence usage and improve UX in 2400+ pages. 

Teams use Reporting for Confluence to access and present the vital information teams need to drive business forward.  Use cases include project management, knowledge base management, inventory/asset management, user directory, document library and more. Confluence admins can also create a user tracking dashboard.

“The Reporting plugin has helped our company tremendously. Our customers appreciate the data and reports we're able to provide back from our Confluence instance. We rely on this plugin hugely for the services we provide."
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O. N.
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Composition App Logo

Composition Tabs

by ServiceRocket
cloud
Server
data center

Delivering complex content to multiple audiences on a Confluence page can result in information overload, unengaged readers, and unread content. How many times have you created really important content you need people to read, only to realize the page is very long? When this happens, it leaves readers to wonder: Which part of this content is for me? What information is most important? Do I have to read the content that isn’t relevant to me just to be sure I don’t miss something important? Delivering engaging, consumable content requires the ability to create well-organized, logically-segmented, visually interesting information that is easy to read, skim and understand.

Composition Tabs is a simple-to-use tool that takes the heavy lifting out of creating beautiful Confluence pages that are easy to read and maintain. By using tabs on Confluence pages, you can differentiate content for multiple audiences on one page and visually direct readers to the information that’s specific to them using powerful macros. Design features like hero images, banners and callouts, make it easy to create visually-rich pages that keep the reader's attention.

Give your team the ability to create engaging pages faster and easily update pages as projects evolve. Check out our blog Design More Compelling Confluence Pages with Composition Tabs to see how it works.

“Samaritans uses this product on our Intranet. Our Intranet is used by 20,000 providing an invaluable service to the general public. We have been using Confluence for a number of years and this add on is key functionality which is embedded into and integral to our pages. Thank you for enabling us to use this!"
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Linking App Logo

Linking

by ServiceRocket
cloud
Server
data center

Linking for Confluence is an essential tool that introduces structure and standards in content creation. Simple-to-use macros create one-click links that generate structured content via templates. Easily manage your links to multiple resources and create naming conventions for your content. Automatically manage the location of new pages and space structure by specifying the parent page beforehand. Parent can be the current page, space homepage, parent of the current page and any specific page.

Now you have links to create meeting notes (with current timestamp automatically populated), articles (with an automatic ID) and reports (with current month) the way they should be. Common use cases for Linking include quick overview of page links, internal user guides, catalogs of assets and projects, and homepage of meeting notes or any time-series documents. 

Create dynamic links to Confluence locations and make your Confluence solutions more efficient. Use Linking with Reporting and Scaffolding to build powerful applications like a content moderator dashboard.

“Great Product, we use it on our Confluence instance, more powerful than the native functionality Create from template.Some of our colleagues love this app to create/link automatic content from other pages"
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Visibility App Logo

Visibility

by ServiceRocket
cloud
Server
data center

Visibility for Confluence provides simple-to-use macros to show or hide content sections based upon who's viewing it. No more creating similar pages to cater to various audiences. With Visibility, you can create sections that appear or become hidden depending on the current user or the current context of the page. 

Since each user dynamically views only content and sections that are relevant to them, confusion is reduced,  effort to find information is minimized, content effectiveness is improved, and you save time by managing fewer spaces and page permissions.

Customers use Visibility for knowledge base management, project documentation, release notes and user guides, product launch planning, dashboard and homepage, and content audits.

NOTE: These are not security macros! If you need a content encryption tool, check out Security & Encryption.

“We used this tool for creating templates with variable sections and it works very good! Its easy to use and does what it should do.
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Security & Encryption App Logo

Security & Encryption

by ServiceRocket
cloud
Server
data center

Collaborating in Confluence often means sharing sensitive or confidential information, which makes data encryption an essential part of any company’s security strategy.  To keep data truly secure, you need full control over who is authorized to access, read, share, and even delete sensitive data in Confluence.  Most solutions on the market only protect data in transit or at rest but not both, which leaves sensitive information vulnerable.  End-to-end encryption is the industry standard because it mitigates risk and protects sensitive data by blocking unauthorized access both at rest and in transit. 

Security and Encryption for Confluence allows your teams to confidently share, access, and restrict confidential information using industry-grade, end-to-end encryption to keep your sensitive data secure. Whether your use case is corporate password manager, license keys repository, information security policy, or asset management, Security and Encryption keeps your data secure and away from prying eyes.

“As an Atlassian Consultant, I need to keep many passwords and other information that is confidential to my clients while making this information accessible to my colleagues in the event that they need to provide support to the client.
This plugin is exactly what I need. It allows me to encrypt this data securely while making it available to others on my team who have a legitimate need to know. It keeps an audit log of the accesses, which gives my clients confidence that their private information is being monitored. A must-have plugin for this purpose."
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Page Approval App logo

Page Approval

by ServiceRocket
cloud
Server
data center

When teams collaborate on a document, it often must go through an approval process that involves multiple rounds and passes through many hands.   Without an automated review and approval process, pages awaiting review pile up. Projects that are essential to your business are stalled. Deadlines are missed. Productivity suffers, momentum is lost. And sometimes, worst of all, incomplete or incorrect information gets published.  What’s needed is for the right people to review the right pages at the right time.

Regain trust in the accuracy of your Confluence pages with Page Approval for Confluence. It is designed to simplify the collaborative content creation process from beginning-to-end by easily adding reviews and approvals to your Confluence pages and spaces. Best of all, teams can do it all without ever leaving Confluence.

“Great plugin, that helps us to build your ISMS program!
Easy to install and use.
Thanks!
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Connector for Google Drive & Confluence App Logo

Connector for
Google Drive & Confluence

by ServiceRocket
cloud
Server
data center

Your teams collaborate in Confluence but their documents are stored in Google Drive. Sound familiar? If so, you need a centralized document management storage that is accessible from within Confluence. Connector for Google Drive & Confluence reduces context switching by giving your users access to documents in Google Drive without ever leaving Confluence.

Connector’s Drive macro uses Google Picker to select files from Google Drive, and embed the files directly into Confluence pages. Plus it works with Google Team Drives (shared spaces where teams can easily store, search, and access their files anywhere, from any device) and uses the standard Google OAuth authentication, for easy client-side authentication.

“Great app to speed up and streamline working with Google Drive files."
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Connector for Salesforce & Confluence App Logo

Connector for Salesforce
& Confluence

by ServiceRocket
cloud
Server
data center

Connecting Salesforce to Atlassian just makes good business sense for many reasons, and one of the important benefits is the ability to combine the CRM power of Salesforce with the collaboration power of Confluence. With Connector for Salesforce & Confluence, teams can view up-to-date Salesforce information without ever leaving Confluence, meaning context switching is reduced, and barriers to fulfilling customer satisfaction are minimized. 

Key features include the ability to connect to Salesforce production or Sandbox, permission settings to control access to Salesforce data, Salesforce search in Confluence, and a Salesforce Table Macro to display Salesforce data in Confluence. Client and project management, technical account management, customer success, and sales ops are just a few examples of use cases. 

Visit the Atlassian marketplace today to learn more or start a free trial of Connector for Salesforce & Confluence Cloud or Connector for Salesforce & Confluence Server & Data Center.

“We love Confluence and now we're excited to have SalesForce data embedded and for all to see and explore. This will allow us to put our dashboards front and center."
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Connector for Salesforce & Confluence App Logo

Salesforce & Confluence
Cloud Publisher

by ServiceRocket
cloud
BETA

Let experienced internal team edit documentation in Confluence while customer-facing teams easily search, extract and share those information as Knowledge Articles in customer and partner communities. Reduce time-wasting context switching and manual entry effort. Remove silos and increase collaboration between Confluence & Salesforce teams. 

This app makes it easy to publish Confluence pages as Salesforce Knowledge Articles, search for Confluence knowledge directly in Salesforce, map title and page content to Salesforce Knowledge record fields, push subsequent updates to Salesforce, restrict access to publishing by Confluence groups, and see links between Confluence page and Salesforce article. 

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SCORM Learning for Confluence App Logo

SCORM Learning

by ServiceRocket
cloud
Server
data center

Perhaps you chose SCORM-based corporate training content for the interoperability and reliability.  Or perhaps the customer education or legal compliance elearning courses you want to use are SCORM-based. To use your content, you first need a way to upload, distribute and track courses. You don’t have an LMS, and you don’t really want to take on the administrative and maintenance burdens that come with an LMS. But you do have Confluence.

With our SCORM Learning for Confluence,  your SCORM-based training and learning courses can now be quickly and reliably delivered and tracked completely within Confluence. You can simply upload the SCORM package as a course, use the Course macro to distribute it, and your colleagues may enroll, start, pause, resume, review and complete them at their own pace. Admins can track enrollments, progress and completion metrics. Visit our product blog, Simplify your SCORM-based Training and Learning by Housing It in Confluence, for more information about how it works.   

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Jira Logo

Jira Apps

Connector for Salesforce & Confluence App Logo

Connector for
Salesforce & Jira

by ServiceRocket
cloud
Server
data center

You bought Salesforce to simplify customer relationship management and scale revenue. You bought Jira to deliver the products and services your customers love as efficiently as possible. But it all breaks down when you try to use Salesforce and Jira together. Manually entering Salesforce data into Jira defeats your purpose. Time is wasted. Mistakes are made. Valuable resources are asked to context switch again and again. It all leads to missed forecasts, dissatisfied customers and lost business. You need streamlined workflows, accurate data, and visibility into all your account interactions and changes in status - as soon as they happen.

Connector for Salesforce & Jira integrates these two powerful applications so you can remove barriers to customer satisfaction, improve the customer experience, increase employee productivity, and maintain a single source of truth. With features like bi-directional auto-synchronization, automated workflows, and highly-configurable admin tools. To learn more about how it works, check out our Integrate Salesforce & Jira and Empower Teams to Exceed Customer Expectations blog or visit our product site.

“The product works great and their support team is awesome. Even during the trial period I was able to receive top-notch support continuing on as a paid customer it hasn't skipped a beat!"
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Connector for Salesforce & Confluence App Logo

Connector for Salesforce
& Jira Service Management

by ServiceRocket
cloud
Server
data center

Your teams work with customers in Jira Service Management but customer information is only available in Salesforce. Connector for Salesforce & JSM integrates these two powerful platforms, reducing manual tasks and context switching, increasing productivity, and improving the customer experience.

With an automatic match between a Salesforce Contact and a Jira Service Management request reporter, customer information is instantly visible to your customer service team.  By making up-to-date customer information readily available in JSM, your customer service team can make informed decisions that create and deliver a better experience to your customers. And when your customers succeed, your business succeeds. 

“Great plugin to fetch contact details from Salesforce.

The best part is about their FABULOUS support and their dedication towards their users. I was having some issues with my Jira instance but their support team worked the entire day to get the things done for me."
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