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Managed Services

ServiceRocket's managed services takes care of your Atlassian systems so you can focus on building your business.
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Drive adoption

Support your teams by:
  • Ensuring your Atlassian tools quickly adapt afterlaunch to meet unanticipated requirements.
  • Having someone available anytime to answerquestions.
  • Providing expert troubleshooting.

Minimize risk

Be confident:
  • You always have someone available to help.
  • We regularly upgrade your Atlassian tools tosupported versions.
  • You receive security patches.
  • Your tools use best practices to maximizeavailability and performance.

Maximize productivity

Drive maximum value by:
  • Continuously optimizing your system without youwasting time on it.
  • Scaling up or down your amount ofadministration.
  • Providing tools configured to match yourworkflow rather than
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Key deliverables:

  • Hosting Services
  • Configure servers to optimize performance
  • Monitor services
  • Conduct security audits
  • Manage permissions, users and groups, including adding, modifying and deactivating users
  • Manage Confluence spaces and Jira projects
  • Install, troubleshoot, add, and restart necessary applications
  • Implement customizations not requiring major development
  • Support custom ServiceRocket apps
  • Conduct application upgrades and install security patches
  • Backup and restore applications
  • Set up new environment (e.g. staging) when necessary
  • Deliver usage and performance reports
  • 24x7 Support
  • Server, Data Center, and Cloud

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