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ServiceRocket delivers powerful, yet simple-to-use apps with the best customer support in the Atlassian ecosystem. Every day.
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Managed Services
ServiceRocket's managed services takes care of your Atlassian systems so you can focus on building your business.
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Drive adoption
Support your teams by:
Ensuring your Atlassian tools quickly adapt after launch to meet unanticipated requirements.
Having someone available anytime to answer questions.
Providing expert troubleshooting.
Minimize risk
Be confident:
You always have someone available to help.
We regularly upgrade your Atlassian tools to supported versions.
You receive security patches.
Your tools use best practices to maximize availability and performance.
Maximize productivity
Drive maximum value by:
Continuously optimizing your system without you wasting time on it.
Scaling up or down your amount of administration.
Providing tools configured to match your workflow rather than forcing you to change the way you work.
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Key deliverables:
Hosting Services
Configure servers to optimize performance
Monitor services
Conduct security audits
Manage permissions, users and groups, including adding, modifying and deactivating users
Manage Confluence spaces and Jira projects
Install, troubleshoot, add, and restart necessary applications
Implement customizations not requiring major development
Support custom ServiceRocket apps
Conduct application upgrades and install security patches
Backup and restore applications
Set up new environment (e.g. staging) when necessary
Deliver usage and performance reports
24x7 Support
Server, Data Center, and Cloud
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