Atlassian Managed services that Make your Business More Agile

GAIN EXPERTISE. BOOST PRODUCTIVITY. IMPROVE EFFICIENCY.

Running business critical tools like Jira and Confluence at scale can be complex and time-consuming, especially in a constantly changing environment. Let our team of certified Atlassian managed services experts handle it for you, giving you time to focus on your vision.

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Our Purpose
To be the most reliable partner in the acceleration of your company's growth
We're more than an outsourcing resource.
We're your most reliable partner for accelerating growth.

Right expertise. Right when you need it.

As an Atlassian managed services provider, we help you get the most out of your Atlassian investment in cloud, data center or server as we understand performance is non-negotiable. We focus on streamlining your operations with end-to end system administration and custom development. This not only minimizes your risks and reduces your cost, but also helps you get to market faster and serve your customers better.

Our flexible strategy and deep Atlassian know-how guarantee peace of mind with every delivery. Supported by SLAs and a global track record of managing Atlassian systems, we've got your back.

Our Customers

ServiceRocket is a trusted partner for enterprises worldwide.

"ServiceRocket has proven repeatedly to have the knowledge, expertise, and customer-first approach"
Jared Winter
Application Analyst at QANTAS
Quotation mark in turquoise
It was simply a pleasure working with them. We just concluded the first phase of a very challenging implementation for the largest group whithin Cisco.... a one of its kind enterprise social networking Wiki, integrated with a registration component for live and virtual events. The ServiceRocket team executed as promised - exceeding all expectations!”

How Reliable Are We?

>98% CSAT score
< 1 hour average first response time
> 96% service level agreement

Certified Expertise

AtlassianITSM Specialized Blue badgeAtlassian Cloud Specialized Blue BadgeAtlassian Platinum Solution Partner Enterprise Certificate

Our Service Offerings

Grow with Agility. Scale with Ease.

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Health Checks, Audits, and Clean Up
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Cloud Migrations
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Security Patching
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Build, Monitor, and Measure Automation Usage
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Create Integrations with other Products and Applications
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Share and Implement Best Practices
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Administer Spaces, Projects and Workflows, including Granting and Revoking Permissions
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AWS Setup, Administration and Maintenance (Data Center)
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Commercial Apps Installation, Upgrades, Troubleshooting & Configuration
CONTACT US

Unlock Benefits with Atlassian Managed Services

Global, Anytime Support
From the US to the UK to Australia, and anywhere in between. Our expert support team provides follow-the-sun coverage, whenever and wherever you need it.
Certified Expertise
With 20+ years of Atlassian experience, ServiceRocket's team of Atlassian-certified experts help you get the most out of your business-critical tools, today and tomorrow.
SLA Backed Reliability
All of our Atlassian managed services are backed by an SLA so you can be certain that the team will be available when you need them.
Scalability
Get the flexibility to ramp up or ramp down hands-on, expert administration as the business demands. That's capacity optimization that will improve efficiency.
Cost-Effective
Rely on our team of Atlassian-certified experts to perform various roles for you, in a cost effective manner, and all in one place.
Hands-on Administration
We apply best practices to maintain your Atlassian applications. Scheduled upgrades and regular maintenance give you peace of mind that your system is always up-to-date.
Flexible subscription levels
Designed to provide the flexibility and agility your company needs, our subscription levels mean you only pay for the coverage you need.
Security & Compliance
Our team of certified engineers handle advisory and best practices, password policies, roles and permissions, and support for business continuity and disaster recovery.
Custom Solutions
Solutions that are tailored to your business needs, and align with your vision and roadmap. We minimize your risk and provide you with strategic guidance on an ongoing basis.
Proactive Partner
We measure our success by your success. We are always looking out for you either by regular audits and patching or by providing you strategic guidance, all with the intent of improving efficiency.

Atlassian Managed Services Plans

Get Personalized Support and Keep Your Systems Running Smoothly

Silver

Get expert administrative services from certified Atlassian Platinum Solution Provider professionals

All you need to boost productivity
  • Hands-on Administration and Support
  • User Roles and Permissions

Gold

Get health checks, administrative insights, and third-party app configuration support

Everything in Silver +
  • Automated and Customized Workflows
  • Third-party Ticket Liaison Support for Apps
  • Issue Visualization Development and Maintenance

Platinum

Get highest SLAs, fastest response times, and 24/7 global support

Everything in Gold+
  • Third-party Apps Support, Management, Migration, and Integrations
  • Customized and Automated Workflow Administration
  • Sandbox Environment Support
MOST POPULAR

Silver

Get expert administrative services from certified Atlassian Platinum Solution Provider professionals

All you need to boost productivity
  • Hands-on Administration and Support
  • User Roles and Permissions

Gold

Get health checks, administrative insights, and third-party app configuration support

Everything in Silver +
  • Automated and Customized Workflows
  • Third-party Ticket Liaison Support for Apps
  • Issue Visualization Development and Maintenance

Platinum

Get highest SLAs, fastest response times, and 24/7 global support

Everything in Gold+
  • Third-party Apps Support, Management, Migration, and Integrations
  • Customized and Automated Workflow Administration
  • Sandbox Environment Support
MOST POPULAR
Get Personalized Support and Keep Your Systems Running Smoothly
Explore our page on desktop for a detailed view of our plans, or get in touch with us for personalized assistance.
LET'S TALK >
Compare Our Plans
Atlassian Managed Services - Cloud Services
Silver
Gold
Platinum
Discovery and Support Strategy
Discovery and Assessment
Application Review and Planning
Services Team Availability
8x5
24x5
24x7
SLA Response Times
4 Hours
2 Hours
90 Minutes
Hands-On Administration and Support¹
Hands-On Administration and Support
New Atlassian Application Configuration
Cloud-Based Integration Setup
Application Audit and Cleanup (incl. backup, restores, and security audits)
Health Checks
Troubleshooting and User Issues Resolution
Multiple Contact Options
Web, Email
Web, Email
Web, Email, Dedicated Phone Number
Password Policies
Domain Verification and Account Capture
Session Duration Management (Desktop)
User Roles and Permissions
Monthly Subscription Hours¹
12 Hours
24 Hours
48 Hours
Maximized Support and Insights
JSM Best Practices for Agents
Confluence Spaces Organization
Jira Projects Management and Permission Schemes
Periodic Check-Ins (bi-weekly)
First 3 Months
First 6 Months
Monthly
Customer Satisfaction Surveys
Quarterly Usage and Performance Analytics
Admin Insights
Automated Workflows Administration
Customized Workflows Administration
Monitor, Measure, and Track Automation Usage
Support for Atlassian Access (SSO, SCIM, Active Directory Sync)
information icon in blue circle
This is a differentiator for ServiceRocket (either Atlassian does not do this or they don't do it well).
Third-party Ticket Liaison Support for Apps
information icon in blue circle
This is a differentiator for ServiceRocket (either Atlassian does not do this or they don't do it well).
Capacity Planning Support
information icon in blue circle
This is a differentiator for ServiceRocket (either Atlassian does not do this or they don't do it well).
Project Archiving Support
information icon in blue circle
This is a differentiator for ServiceRocket (either Atlassian does not do this or they don't do it well).
Advanced Permissions
information icon in blue circle
This is a differentiator for ServiceRocket (either Atlassian does not do this or they don't do it well).
Issue Visualization Development and Maintenance
information icon in blue circle
This is a differentiator for ServiceRocket (either Atlassian does not do this or they don't do it well).
Enhanced Support and Monitoring
Support Entitlements
information icon in blue circle
This is a differentiator for ServiceRocket (either Atlassian does not do this or they don't do it well).
Audit Logs Tracking and Issues Review
information icon in blue circle
This is a differentiator for ServiceRocket (either Atlassian does not do this or they don't do it well).
Monitoring (track usage)
information icon in blue circle
This is a differentiator for ServiceRocket (either Atlassian does not do this or they don't do it well).
Monthly Usage Report
information icon in blue circle
This is a differentiator for ServiceRocket (either Atlassian does not do this or they don't do it well).
Sandbox Environment Support
information icon in blue circle
This is a differentiator for ServiceRocket (either Atlassian does not do this or they don't do it well).
Issue Visualization Development and Maintenance
information icon in blue circle
This is a differentiator for ServiceRocket (either Atlassian does not do this or they don't do it well).
Advanced Integration and Management
Third-party Apps Support and Apps Management
information icon in blue circle
This is a differentiator for ServiceRocket (either Atlassian does not do this or they don't do it well).
Third-party Application Integrations
information icon in blue circle
This is a differentiator for ServiceRocket (either Atlassian does not do this or they don't do it well).
Legacy System Integrations
information icon in blue circle
This is a differentiator for ServiceRocket (either Atlassian does not do this or they don't do it well).
Optional Services¹ (not included in the plans)
Additional Hours Available (for any plan at additional cost)¹
information icon in blue circle
This is a differentiator for ServiceRocket (either Atlassian does not do this or they don't do it well).
1 Additional hours can be purchased at a discounted hourly rate. The additional hours purchased can be added to the existing monthly hours and used toward any of the service offerings within the plan. Contact us.
Atlassian Managed Services - Data Center or Server Services
Silver
Gold
Platinum
Discovery and Support Strategy
Discovery and Assessment
Cloud Migration or Data Center Migration
Application Review and Planning
Services Team Availability
8x5
24x5
24x7
SLA Response Times
4 Hours
2 Hours
90 Minutes
Hands-On Administration and Support¹
Hands-On Administration and Support
Scaling and Performance Tuning
Server Configuration
Application Upgrades Security Patches¹
1 Release
Up to 2 Releases
Up to 3 Releases
New Atlassian Application Configuration (e.g., Bamboo, Bitbucket)
Application Audit and Cleanup (incl. backup, restores, and security audits)
Health Checks
Troubleshooting and User Issues Resolution
Multiple Contact Options
Web, Email
Web, Email
Web, Email, Dedicated Phone Number
Password Policies
Domain Verification and Account Capture
Session Duration Management (Desktop)
User Roles and Permissions
Monthly Subscription Hours¹
12 Hours
24 Hours
48 Hours
Maximized Support and Insights
Periodic Check-Ins (bi-weekly)
First 3 Months
First 6 Months
Monthly
Customer Satisfaction Surveys
Quarterly Usage and Performance Analytics
Admin Insights
Automated Workflows Administration
Customized Workflows Administration
Support for Atlassian Access (SSO, SCIM, Active Directory Sync)
Third-party Ticket Liaison Support for Apps
Capacity Planning Support
Project Archiving Support
information icon in blue circle
This is a differentiator for ServiceRocket (either Atlassian does not do this or they don't do it well).
Advanced Permissions
information icon in blue circle
This is a differentiator for ServiceRocket (either Atlassian does not do this or they don't do it well).
Issue Visualization Development and Maintenance
information icon in blue circle
This is a differentiator for ServiceRocket (either Atlassian does not do this or they don't do it well).
AWS Technical Administration and Maintenance Support²
Amazon CloudWatch Monitoring and Management
AWS Backup/Snapshot Creation and Instance Restart
Amazon Elastic Compute Cloud (EC2) Instance Resizing
Amazon Relational Database Service (RDS) Instance Resizing
Amazon RDS Upgrade
Elastic File System (EFS) Cloud File Storage
Elastic Block Store (EBS) Cloud File Storage
Auto Scaling Group Metrics Monitoring
Security Advisories/Alerts
Security Group Configuration and Adjustments
Enhanced Support and Monitoring
Support Entitlements
information icon in blue circle
This is a differentiator for ServiceRocket (either Atlassian does not do this or they don't do it well).
Audit Logs Tracking and Issues Review
information icon in blue circle
This is a differentiator for ServiceRocket (either Atlassian does not do this or they don't do it well).
Monitoring (track usage)
information icon in blue circle
This is a differentiator for ServiceRocket (either Atlassian does not do this or they don't do it well).
Monthly Usage Report
information icon in blue circle
This is a differentiator for ServiceRocket (either Atlassian does not do this or they don't do it well).
Business Continuity and Disaster Recovery Support
information icon in blue circle
This is a differentiator for ServiceRocket (either Atlassian does not do this or they don't do it well).
Sandbox Environment Support
information icon in blue circle
This is a differentiator for ServiceRocket (either Atlassian does not do this or they don't do it well).
Data Residency Advisory, Modifications, and Monitoring
information icon in blue circle
This is a differentiator for ServiceRocket (either Atlassian does not do this or they don't do it well).
Issue Visualization Development and Maintenance
information icon in blue circle
This is a differentiator for ServiceRocket (either Atlassian does not do this or they don't do it well).
Advanced Integration and Management
Third-party Apps Support and Apps Management
information icon in blue circle
This is a differentiator for ServiceRocket (either Atlassian does not do this or they don't do it well).
Third-party Application Integrations
information icon in blue circle
This is a differentiator for ServiceRocket (either Atlassian does not do this or they don't do it well).
Legacy System Integrations
information icon in blue circle
This is a differentiator for ServiceRocket (either Atlassian does not do this or they don't do it well).
Optional Services¹ (not included in the plans)
Additional Hours Available (for any plan at additional cost)¹
information icon in blue circle
This is a differentiator for ServiceRocket (either Atlassian does not do this or they don't do it well).
1 Additional hours can be purchased at a discounted hourly rate. The additional hours purchased can be added to the existing monthly hours and used toward any of the service offerings within the plan. Contact us.

2 The AWS Technical Administration and Maintenance Support section only applies to Amazon Web Services. If other Data Center application support is required, please contact us.

Resources to Help you Navigate the Journey

Explore Our Resources on Atlassian Managed Services

EXPLORE NOW

Frequently Asked Questions (FAQs)

Have any questions?

Ask away, our team is here to help and provide the information you need. We've got your back!

CONTACT US

Managed services is the practice of outsourcing the responsibility for maintaining, and anticipating need for, a range of processes and functions, ostensibly for the purpose of improved operations and reduced budgetary expenditures through the reduction of directly-employed staff. It is an alternative to the break/fix or on-demand outsourcing model where the service provider performs on-demand services and bills the customer only for the work done. 

A MSP usually operates on a subscription model and delivers services like those mentioned above via ongoing and regular support and active administration on the server, data center or cloud. These services are typically offered remotely and work to support the client's technology infrastructure and applications.

Within Atlassian Managed Services, ServiceRocket offers third-party apps support and integrations, cloud migration, discovery and support strategy with SLA backed reliability etc., for all of the Atlassian products on cloud, data center and server. They are customized to fit the customer's administration and support needs, and are provided to customers who need tech-enabled services, including the full suite of system administration and support services that ServiceRocket offers.

Reasons can range from ever-changing tools and priorities in the Atlassian ecosystem to administrative tasks taking away time to focus on core business activities to staffing challenges that include a lack of access to certified expertise. 

We pride ourselves in providing our clients with flexible and custom options that suit your needs best. We meet you where you are, and aim at being your most reliable partner in the acceleration of your growth. We have 3 annual plans to choose from - Silver, Gold and Platinum and also support switching between plans anytime in the yearly cycle. 

Yes, we do. We are a Cloud and ITSM specialized, Enterprise Level Platinum Solution Partner. We were, in fact, Atlassian's first partner and have been doing so for over 20 years now.

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