How can we help?

Contact our Solutions team


Contact our Apps team


Click here to chat with our
support team now

Build unstoppable, automated workflows.


Bad Service Management can wreck entire organizations. ServiceRocket and Atlassian JSM are here to help.

Video: Entering the next phase of Atlassian ITSM
Atlassian Cloud Specialized Badge in blueAtlassian ITSM Specialized Badge in blue
End Bad Service Management now!
Make the switch to Jira Service Management.
30% off
your first year of JSM licenses
Stop the spread of Bad Service Management
Get 30% off your first year of licenses when you switch to Jira Service Management*
No payment needed for a full year
Limited-time offer, sign up today
Increase end user productivity
Sign up for a 3-year contract and get 30% off your first year
*If you expand to more than 200 Agents for Cloud (or to more than 250 Agents for Data Center) and want to switch from a legacy ITSM vendor to modernize your IT Service Management practices, you may be eligible to receive a 30% discount on net-new Agents for the first year of a 3-year term with Jira Service Management. You will have the full power of a market-leading ITSM solution while paying less than what competing vendors charge. Fill out the form and an Atlassian team member will contact you to discuss the details, including certain terms and conditions that may apply. Offer expires on June 30, 2023. Terms and conditions apply.
10 free agents

Protect your team from Bad Service Management
Get 10 free agents of Jira Service Management for one year*
Automate service requests and accelerate resolution time
Boost team productivity
No payment needed for a full year
* Limited Time offer, 10 free agents of Jira Service Management, Standard for one year. Offer expires March 31, 2023. For more information, visit terms and conditions.
Jira Service Management is designed, tested, and proven to stop BSM in its tracks
Rising costs
ITSM costs keep going up with little to no value added.
Team misalignment
Fingerpointing between Dev and Ops teams lead to worsening performance.
Painful onboarding
Deploying and expanding to new teams is way too complicated.
Unnecessary delays
What should take hours takes days or even weeks.
Recognize the afflictions
BSM happens when dev, IT, and business teams work in silos, making it impossible to deliver great service experiences.
Healthier budgeting
Stop overspending on bulky, bloated and confusing solutions.
Irritable teammates
Let your Devs, Ops, and business teams work better together.
Faster resolutions
Respond to changes and incidents at high velocity.
Seamless deployments
Get new and services up and running quickly.
Eradicate Bad Service Management from your organization with Jira Service Management
30% off
your first year of JSM licenses
10 free agents

To learn more about Jira Service Management and how it can stop bad service management in your organization, contact us today.
Let's Talk »
Why Partner with ServiceRocket as your JSM Migration Partner?
Migrations to a new IT operations platform are rarely straightforward. They require expertise and a comprehensive plan to be truly successful.

We're here to make it happen. Our deep Atlassian expertise is built into every solution, process, and service we provide. That's how we deliver peace of mind to you.
The ServiceRocket Methodology
Ruler horizontal in blue
JSM Migration Assessment

Tap into our Atlassian expertise, with no commitment, as you assess your options. Engage with our experts for a JSM Migration Assessment to understand your current situation and potential risk in moving to the Jira Service Management.

Migration Requirement + ServiceNow Environment Analysis + Estimate Work Effort + JSM Recommendation + Migration Viability

Migration Requirement

ServiceNow Environment Analysis

Estimate Work Effort

JSM Recommendation


Let's Talk »
Magnifying glass in blue
ServiceNow Environment Analysis

Cut through the uncertainty. Our discovery engagement starts with a full understanding of your current state, definition of your desired outcomes, and provides you with a recommended strategy and plan for your JSM Migration, built from our Atlassian expertise.

Project Kickoff

Current State

Future State

Let's Talk »
Wrech over hammer in blue
Implementation & Launch

Gain peace of mind. Our legendary project management and technical expertise ensure a smooth migration, implementation, and launch.




Let's Talk »
Graph going up with stars in blue
Future State Roll-out

Ensure your future state roll-out goes smoothly. Our training and support, developed specifically for your migration to JSM, ensures your investment’s success.

Communication Plan

Migrate to New Platform

Final Roll Out

Let's Talk »
Arrow in shape of growing graph in blue
Change Management

The future of business is ever-changing. Maintain a competitive edge by taking advantage of new technologies or opportunities to improve efficiency. Our consultants will help you navigate change successfully.




Let's Talk »
ServiceRocket X Atlassian Logos
ServiceRocket: We've Got your Back | Security | Support | Education
Our purpose:
Be your most reliable partner in the acceleration of your growth
How to Take Advantage of the Top ITSM Trends with Jira Service Management

Learn how platforms that incorporate the latest tech trends and features can improve your organization’s processes, productivity and ROI.

Watch Now »
The Total Economic Impact of Atlassian for ITSM
The Total Economic Impact of Atlassian for ITSM
Download the Report »
The State of Incident Management Report 2021
The State of Incident Management Report 2021
Download the Report »
THe Forrester Wave: Enterprise Service Management, Q4 2021
The Forrester Wave: Enterprise Service Management, Q4
Learn More ↗
THe Forrester Wave: Enterprise Service Management, Q4 2021
The Future of ITSM is Agile
Download the Guide ↗
Ready to Move
to JSM?

Simple to use and easy to set up, JSM offers everything IT teams need out-of-the-box including automation rules, SLAs, and ITIL-certified processes across incident, problem, and change management.

Let's Talk »
California Consumer Privacy Act (CCPA) Opt-Out Icon Notice at Collection