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Atlassian Application Administration, Simplified

Boost productivity.  Improve efficiency.  Enhance agility.

Running Atlassian tools like Jira at scale requires a continuous investment that pulls skilled resources away from their core functions and projects.

Let ServiceRocket's team of Atlassian-certified experts do it for you.

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Atlassian Platinum Solution Partner Certificate.
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ServiceRocket Backed Badge for Security, support and education
Our brand promise:
To be the single most reliable partner in the acceleration of your growth
We're more than an outsourcing resource. We're your partner for accelerating growth.
Right expertise. Right when you need it.
As Atlassian's first partner, we bring more than 20 years of Atlassian expertise. We can help you manage everything, from best practices for optimizing technology to streamlining workflows to keep your mission-critical systems operating seamlessly.

No matter when you need us, we've got your back 24/7.
Our Customers

Enterprises around the globe entrust the administration of their mission-critical Atlassian applications to ServiceRocket.

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Our Credo: To be the most reliable partner in the acceleration of your growth.

How reliable are we?  Our average time to resolution for serious degradation is 1 hour.

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Global, Anytime Support

From the US to the UK, to Australia, and anywhere in between. Our team provides coverage with follow-the-sun support, when and where you need it.

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Certified Expertise

With 20+ years of Atlassian experience, ServiceRocket's team of Atlassian-certified experts ensure you get the most out of your business-critical tools, today and tomorrow.

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SLA Backed
Reliability

All of our managed services are backed by an SLA  so you can be certain that the team will be available when you need them.

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Flexibility to Meet
Your Needs

Different subscription levels mean you only pay for the coverage you need. Our experts ensure your Atlassian tool optimization and best practices with hands-on administration and support for your unique environment.

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Security & Compliance

Our team of certified engineers adhere to the highest levels of security and compliance, handling advisory and best practices, password policies, roles and permissions, and support for business continuity and disaster recovery.

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Hands-on Administration

We apply best practices to maintain your Atlassian applications. Scheduled upgrades and regular maintenance give you peace of mind that your system is always up-to-date.

Atlassian Platinum Solution Partner Enterprise Certificate
We offer licenses for all Atlassian Products and the +3,500 apps on the Marketplace.
GET A QUOTE »
Atlassian Partner of Reference Worldwide
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Third-party App Support, Management, and Integration

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Designated Customer Success Manager

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Create and Support Sandbox Environments

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Workflow Automation and Customization

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User and Permission Management

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User Training and Onboarding

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Capacity Planning Support

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Discovery and Assessment

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Multiple Support Channels

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Legacy System Integrations

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User Issue Resolution

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Best Support Team in the Atlassian Ecosystem

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Let's Talk »
Get Personalized Support and Keep Your Systems Running Smoothly

Plans that Scale with Your Growth and Success

Standard
Get support from certified Atlassian Platinum Solution Provider professionals
All you need to achieve transformational growth
  • Hands-on Administration and Support
  • User Roles and Permissions
  • Assigned Customer Success Manager
Professional
Get capacity admin insights, health checks, and capacity planning support
Everything in Standard +
  • Automated and Customized Workflows
  • Third-party Ticket Liaison Support for Apps
  • Support for Atlassian Access (SSO, SCIM, Active Directory Sync)
Premium
Get highest SLAs, fastest time to resolutions, and 24/7 global support
Everything in Professional +
  • Third-party Apps Support, Management, Migration, and Integrations
  • Custom Training Development and Delivery
  • Advisory and Best Practices Guidance
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MOST POPULAR
Compare our plans that support your needs and business goals
Close Comparison Table
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Managed Services for Atlassian
Basic
Standard
Premium
Discovery and Support Strategy
Technical Support (8x5)
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SLA Level 1 Support
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L3 Average Time to Resolution (Low Impact/Inquiry)
24 Hours
Discovery and Assessment
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Assigned Customer Success Manager
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Hands-on Administration and Support
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User Issues Resolution
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Web Portal Support
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Password Policies
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Domain Verification and Account Capture
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Session duration management (Desktop)
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User Roles and Permissions
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Maximized Support and Insights
L2 Average Time to Resolution (Moderate Impact)
4 Hours
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Atlassian takes 8 hours to respond.
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Support for Atlassian Access (SSO, SCIM, Active Directory Sync)
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Global Technical Support (24x5)
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SLA Level 2 Support
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Automated Workflows
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Customized Workflows
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Third-party Ticket Liaison Support for Apps
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Capacity Planning Support
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Project Archiving Support
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Advanced Permissions
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Admin Insights
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Issue Visualization Development and Maintenance
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Enhanced Support and Monitoring
Global Technical Support (24x7)
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SLA Level 3 Support
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L1 Average Time to Resolution (Serious Degradation)
1 Hour
Phone Support
Dedicated Phone Number
Support Entitlements
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Monitoring (Track Usage)
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Business Continuity and Disaster Recovery Support
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Create and Support Sandbox Environments
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Audit Logs Tracking and Issues Review
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Data Residency Advisory, Modifications, and Monitoring
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This is a differentiator for ServiceRocket (either Atlassian does not do this or they don't do it well).
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Issue Visualization Development and Maintenance
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This is a differentiator for ServiceRocket (either Atlassian does not do this or they don't do it well).
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Advisory and Training
Advisory and Best Practices
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Custom Training Development and Delivery
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Beginner User Training and Onboarding
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Advanced Integration and Management
Third-party Apps Support and Apps Management
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This is a differentiator for ServiceRocket (either Atlassian does not do this or they don't do it well).
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Third-party Application Integrations
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This is a differentiator for ServiceRocket (either Atlassian does not do this or they don't do it well).
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Legacy System Integrations
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This is a differentiator for ServiceRocket (either Atlassian does not do this or they don't do it well).
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Applications Supported:
  • Cloud: Jira Core, Jira Software, Jira Service Management, Jira Work Management, Confluence, Bitbucket, and Atlassian Access
  • Server/Data Center: Jira Core, Jira Software, Jira Service Management, Jira Work Management, Confluence, Bitbucket, Crowd, Bamboo, Fisheye, and Crucible
  • ServiceRocket Jira and Confluence Apps
  • ServiceRocket Apps and Plugins
  • Third-party Apps
Resources to Help you Navigate the Journey
E-BOOK
8 Keys to Effectively Managing You Atlassian Platform
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Get the Ebook »
RESOURCES
The Unmatched ROI of Atlassian Cloud

• A clear analysis of the total cost of ownership of cloud vs. on-premise implementation of Atlassian applications.

• Why cloud implementations are 3.6 times less costly than on-premise (no matter how big enterprises maybe).

• The pitfalls and challenges in migrating to the cloud and why this is fraught with risks.

Get the Ebook »
WEBINAR
Ensuring a Successful Cloud Migration

What makes Jira migrations fail? Learn about the most common issues, how to avoid them, and migrate to Jira Cloud with peace of mind.

Learn More »
NICE WORK! PODCAST EPISODE 62
Architecting a Successful Jira Cloud Migration

If you've been running your Atlassian stack on Server or Data Center, you've probably heard the buzz about migrating to Cloud. But rather than just telling you about the benefits of moving to Cloud — better cost control, easier upgrades, and effortless scale – we want to show you why it's the smart move by walking you through our own experience with the upgrade.

Listen Here »
Content from our Blog
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