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Atlassian System Administration that Makes your Business More Agile

Gain Expertise. Boost Productivity. Improve Efficiency.

Running business critical tools like Jira and Confluence at scale can be complex and time-consuming, especially in a constantly changing environment. Let our team of Atlassian-certified managed services experts handle it for you, giving you time to focus on your vision.

Atlassian Platinum Solution Partner Certificate.
We're more than an outsourcing resource. We're your most reliable partner for accelerating growth.
Right expertise. Right when you need it.
As your growth partner, we help you get the most out of your Atlassian investment in cloud, data center or server. You win by gaining seamless operations, whether it's on-demand system administration, mission-critical configuration or custom development. We future proof your systems to make your business more agile.

We proactively make certain that your software is optimized for your workflows and provide strategic guidance to help you scale. Our deep Atlassian expertise is built into every solution, process and service we provide. That's how we deliver peace of mind, every time.
How Reliable Are We?
>98%
CSAT Score
<1 hour
Average First Time Response
SLA letters in blue
>96%
Service-Level Agreement
Certified Expertise
Atlassian ITSM Specialized Badge in blueAtlassian Cloud Specialized Badge in blue
Our Customers

Enterprises around the globe entrust the administration of their mission-critical Atlassian applications to ServiceRocket.

Agility Built-In
Named Customer Success Manager

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Build, Monitor, and Measure Automation Usage

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Share and Implement Best Practices

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Health Checks, Audits, and Clean Up

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Cloud Migrations

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AWS Setup, Administration and Maintenance (Data Center)

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Administer Spaces, Projects and Workflows, including Granting and Revoking Permissions

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Commercial Apps Installation, Upgrades, Troubleshooting & Configuration

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Create Integrations with other Products and Applications

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Security Patching

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Satisfaction & Smiles Built-in
Global, Anytime Support

From the US to the UK to Australia, and anywhere in between. Our expert support team provides follow-the-sun coverage, whenever and wherever you need it.

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Certified Expertise

With 20+ years of Atlassian experience, ServiceRocket's team of Atlassian-certified experts help you get the most out of your business-critical tools, today and tomorrow.

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SLA Backed Reliability

All of our Atlassian managed services are backed by an SLA so you can be certain that the team will be available when you need them.

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Scalability

Get the flexibility to ramp up or ramp down hands-on, expert administration as the business demands. That's capacity optimization that will improve efficiency.

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Cost-Effective

Rely on our team of Atlassian-certified experts to perform various roles for you, in a cost effective manner, and all in one place.

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Hands-on Administration

We apply best practices to maintain your Atlassian applications. Scheduled upgrades and regular maintenance give you peace of mind that your system is always up-to-date.

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Flexibility to Meet Your Needs

Designed to provide the flexibility and agility your company needs, our subscription levels mean you only pay for the coverage you need.

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Security & Compliance

Our team of certified engineers handle advisory and best practices, password policies, roles and permissions, and support for business continuity and disaster recovery.

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Custom Solutions

Solutions that are tailored to your business needs, and align with your vision and roadmap. We minimize your risk and provide you with strategic guidance on an ongoing basis.

Proactive Partner

We measure our success by your success. We are always looking out for you either by regular audits and patching or by providing you strategic guidance, all with the intent of improving efficiency.

We offer licenses for all Atlassian Products and the +3,500 apps on the Marketplace.
GET A QUOTE »
Get Personalized Support and Keep Your Systems Running Smoothly
Silver
Get expert administrative services from certified Atlassian Platinum Solution Provider professionals
All you need to boost productivity
  • Hands-on Administration and Support
  • User Roles and Permissions
Gold
Get health checks, administrative insights, and third-party app configuration support
Everything in Silver +
  • Automated and Customized Workflows
  • Third-party Ticket Liaison Support for Apps
  • Issue Visualization Development and Maintenance
Platinum
Get highest SLAs, fastest response times, and 24/7 global support
Everything in Gold+
  • Third-party Apps Support, Management, Migration, and Integrations
  • Customized and Automated Workflow Administration
  • Sandbox Environment Support
White star in blue circle
MOST POPULAR
Silver
Get expert administrative services from certified Atlassian Platinum Solution Provider professionals
All you need to boost productivity
  • Hands-on Administration and Support
  • User Roles and Permissions
Gold
Get health checks, administrative insights, and third-party app configuration support
Everything in Silver +
  • Automated and Customized Workflows
  • Third-party Ticket Liaison Support for Apps
  • Issue Visualization Development and Maintenance
Platinum
Get highest SLAs, fastest response times, and 24/7 global support
Everything in Gold+
  • Third-party Apps Support, Management, Migration, and Integrations
  • Customized and Automated Workflow Administration
  • Sandbox Environment Support
White star in blue circle
MOST POPULAR
Compare Our Plans
Managed Services for Atlassian - Cloud Services
Silver
Gold
Platinum
Discovery and Support Strategy
Discovery and Assessment
Application Review and Planning
Services Team Availability
8x5
24x5
24x7
SLA Response Times
4 Hours
2 Hours
90 Minutes
Named Customer Success Manager
Hands-On Administration and Support¹
Hands-On Administration and Support
information icon in blue circle
Atlassian takes 8 hours to respond.
New Atlassian Application Configuration
Cloud-Based Integration Setup
Application Audit and Cleanup (incl. backup, restores, and security audits)
Health Checks
Troubleshooting and User Issues Resolution
Multiple Contact Options
Web, Email
Web, Email
Web, Email, Dedicated Phone Number
Password Policies
Domain Verification and Account Capture
Session Duration Management (Desktop)
User Roles and Permissions
Monthly Subscription Hours¹
12 Hours
24 Hours
48 Hours
Maximized Support and Insights
JSM Best Practices for Agents
Confluence Spaces Organization
Jira Projects Management and Permission Schemes
Periodic Check-Ins (bi-weekly)
First 3 Months
First 6 Months
Monthly
Customer Satisfaction Surveys
Quarterly Usage and Performance Analytics
Admin Insights
Automated Workflows Administration
Customized Workflows Administration
Monitor, Measure, and Track Automation Usage
Support for Atlassian Access (SSO, SCIM, Active Directory Sync)
information icon in blue circle
This is a differentiator for ServiceRocket (either Atlassian does not do this or they don't do it well).
Third-party Ticket Liaison Support for Apps
information icon in blue circle
This is a differentiator for ServiceRocket (either Atlassian does not do this or they don't do it well).
Capacity Planning Support
information icon in blue circle
This is a differentiator for ServiceRocket (either Atlassian does not do this or they don't do it well).
Project Archiving Support
information icon in blue circle
This is a differentiator for ServiceRocket (either Atlassian does not do this or they don't do it well).
Advanced Permissions
information icon in blue circle
This is a differentiator for ServiceRocket (either Atlassian does not do this or they don't do it well).
Issue Visualization Development and Maintenance
information icon in blue circle
This is a differentiator for ServiceRocket (either Atlassian does not do this or they don't do it well).
Enhanced Support and Monitoring
Support Entitlements
information icon in blue circle
This is a differentiator for ServiceRocket (either Atlassian does not do this or they don't do it well).
Audit Logs Tracking and Issues Review
information icon in blue circle
This is a differentiator for ServiceRocket (either Atlassian does not do this or they don't do it well).
Monitoring (track usage)
information icon in blue circle
This is a differentiator for ServiceRocket (either Atlassian does not do this or they don't do it well).
Monthly Usage Report
information icon in blue circle
This is a differentiator for ServiceRocket (either Atlassian does not do this or they don't do it well).
Sandbox Environment Support
information icon in blue circle
This is a differentiator for ServiceRocket (either Atlassian does not do this or they don't do it well).
Issue Visualization Development and Maintenance
information icon in blue circle
This is a differentiator for ServiceRocket (either Atlassian does not do this or they don't do it well).
Advanced Integration and Management
Third-party Apps Support and Apps Management
information icon in blue circle
This is a differentiator for ServiceRocket (either Atlassian does not do this or they don't do it well).
Third-party Application Integrations
information icon in blue circle
This is a differentiator for ServiceRocket (either Atlassian does not do this or they don't do it well).
Legacy System Integrations
information icon in blue circle
This is a differentiator for ServiceRocket (either Atlassian does not do this or they don't do it well).
Optional Services¹ (not included in the plans)
Additional Hours Available (for any plan at additional cost)¹
information icon in blue circle
This is a differentiator for ServiceRocket (either Atlassian does not do this or they don't do it well).
1 Additional hours can be purchased at a discounted hourly rate. The additional hours purchased can be added to the existing monthly hours and used toward any of the service offerings within the plan. Contact us.
Managed Services for Atlassian - Data Center or Server Services
Silver
Gold
Platinum
Discovery and Support Strategy
Discovery and Assessment
Cloud Migration or Data Center Migration
Application Review and Planning
Services Team Availability
8x5
24x5
24x7
SLA Response Times
4 Hours
2 Hours
90 Minutes
Named Customer Success Manager
Hands-On Administration and Support¹
Hands-On Administration and Support
information icon in blue circle
Atlassian takes 8 hours to respond.
Scaling and Performance Tuning
Server Configuration
Application Upgrades Security Patches¹
1 Release
Up to 2 Releases
Up to 3 Releases
New Atlassian Application Configuration (e.g., Bamboo, Bitbucket)
Application Audit and Cleanup (incl. backup, restores, and security audits)
Health Checks
Troubleshooting and User Issues Resolution
Multiple Contact Options
Web, Email
Web, Email
Web, Email, Dedicated Phone Number
Password Policies
Domain Verification and Account Capture
Session Duration Management (Desktop)
User Roles and Permissions
Monthly Subscription Hours¹
12 Hours
24 Hours
48 Hours
Maximized Support and Insights
Periodic Check-Ins (bi-weekly)
First 3 Months
First 6 Months
Monthly
Customer Satisfaction Surveys
Quarterly Usage and Performance Analytics
Admin Insights
Automated Workflows Administration
Customized Workflows Administration
Support for Atlassian Access (SSO, SCIM, Active Directory Sync)
Third-party Ticket Liaison Support for Apps
Capacity Planning Support
Project Archiving Support
information icon in blue circle
This is a differentiator for ServiceRocket (either Atlassian does not do this or they don't do it well).
Advanced Permissions
information icon in blue circle
This is a differentiator for ServiceRocket (either Atlassian does not do this or they don't do it well).
Issue Visualization Development and Maintenance
information icon in blue circle
This is a differentiator for ServiceRocket (either Atlassian does not do this or they don't do it well).
AWS Technical Administration and Maintenance Support²
Amazon CloudWatch Monitoring and Management
AWS Backup/Snapshot Creation and Instance Restart
Amazon Elastic Compute Cloud (EC2) Instance Resizing
Amazon Relational Database Service (RDS) Instance Resizing
Amazon RDS Upgrade
Elastic File System (EFS) Cloud File Storage
Elastic Block Store (EBS) Cloud File Storage
Auto Scaling Group Metrics Monitoring
Security Advisories/Alerts
Security Group Configuration and Adjustments
Enhanced Support and Monitoring
Support Entitlements
information icon in blue circle
This is a differentiator for ServiceRocket (either Atlassian does not do this or they don't do it well).
Audit Logs Tracking and Issues Review
information icon in blue circle
This is a differentiator for ServiceRocket (either Atlassian does not do this or they don't do it well).
Monitoring (track usage)
information icon in blue circle
This is a differentiator for ServiceRocket (either Atlassian does not do this or they don't do it well).
Monthly Usage Report
information icon in blue circle
This is a differentiator for ServiceRocket (either Atlassian does not do this or they don't do it well).
Business Continuity and Disaster Recovery Support
information icon in blue circle
This is a differentiator for ServiceRocket (either Atlassian does not do this or they don't do it well).
Sandbox Environment Support
information icon in blue circle
This is a differentiator for ServiceRocket (either Atlassian does not do this or they don't do it well).
Data Residency Advisory, Modifications, and Monitoring
information icon in blue circle
This is a differentiator for ServiceRocket (either Atlassian does not do this or they don't do it well).
Issue Visualization Development and Maintenance
information icon in blue circle
This is a differentiator for ServiceRocket (either Atlassian does not do this or they don't do it well).
Advanced Integration and Management
Third-party Apps Support and Apps Management
information icon in blue circle
This is a differentiator for ServiceRocket (either Atlassian does not do this or they don't do it well).
Third-party Application Integrations
information icon in blue circle
This is a differentiator for ServiceRocket (either Atlassian does not do this or they don't do it well).
Legacy System Integrations
information icon in blue circle
This is a differentiator for ServiceRocket (either Atlassian does not do this or they don't do it well).
Optional Services¹ (not included in the plans)
Additional Hours Available (for any plan at additional cost)¹
information icon in blue circle
This is a differentiator for ServiceRocket (either Atlassian does not do this or they don't do it well).
1 Additional hours can be purchased at a discounted hourly rate. The additional hours purchased can be added to the existing monthly hours and used toward any of the service offerings within the plan. Contact us.

2 The AWS Technical Administration and Maintenance Support section only applies to Amazon Web Services. If other Data Center application support is required, please contact us.
Customer Stories

Read how ServiceRocket has worked with customers to tackle running business critical tools like Jira and Confluence at scale.

Solutions that Simplify Enterprise Operations
Learn More »
Solutions that Simplify Enterprise Operations
ABOUT
It's great when internal adoption of Atlassian product grows. But when admin tasks outgrow your team's capabilities that's not so good! That was the case for this leading global provider of educational course materials.
CHALLENGE
A lack of experience with Atlassian administration tasks created a challenge for this eLearning company, making it difficult and time-consuming for employees to fully use Atlassian tools. It also impacted internal adoption of Atlassian products.
SOLUTION
ServiceRocket assessed the situation and took responsibility for Atlassian admin and implemented a program that optimized productivity and allowed users to focus on their work.
OUTCOME
Teams collaborate more effectively across this eLearning company and can quickly respond to changing market demands because of their partnership with ServiceRocket. Now that's smart!
Solutions that Ensure Atlassian Data Security
Learn More »
Solutions that Ensure Atlassian Data Security
ABOUT
Data security and compliance is a top concern for many companies and for good reason. It became increasingly concerning as marketers went about their work in this leading direct marketing company that specializes in direct-to-consumer ads.
CHALLENGE
As this marketing firm increased their use of publicly-available Atlassian apps, so did the need for data security and compliance. They sought a solution that would keep their data secure without impacting workflow.
SOLUTION
ServiceRocket optimized the company's network. One key intervention was configuring a load balancer to efficiently distribute traffic across multiple nodes. The team then implemented port restrictions with advanced access control.
OUTCOME
With the help of ServiceRocket's experienced team, the company optimized security implementations that seamlessly met their business needs. Reduced risk allows for greater productivity, without compromising their data security. Bullseye!
Solutions that Enhance Confluence Engagement
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Solutions that Enhance Confluence Engagement
ABOUT
With time and multiple projects, wikis can turn into dense documents that lose touch with a company's brand. That was the case for one of the world's largest music/audio streaming services whose internal resources needed a makeover.
CHALLENGE
The company sought to update its Confluence space to better reflect their current branding and positioning. Customization was a top priority as a means to unify the look and format of various internal documents.
SOLUTION
In partnership with ServiceRocket, the company transformed its Confluence space with innovative design, resulting in a uniquely engaging experience that incorporates the company's branding and enhances engagement.
OUTCOME
ServiceRocket's Atlassian team enabled this company to create a robust and distinctive Confluence space for internal communications and planning that far surpasses the platform's default themes and templates. Rock on!
Solutions that Reduce Jira Admin Workloads
Learn More »
Solutions that Reduce Jira Admin Workloads
ABOUT
What happens when your lead programmers lack the experience to write custom scripts in Jira? That was the case for this leading video game publisher responsible for some of today's most innovative game brands. Here's the journey...
CHALLENGE
Tasked with creating a growing collection of critically-recognized games, company programmers saw productivity sag as they struggled with ongoing script changes and updates to meet users' changing needs.
SOLUTION
By choosing to work with ServiceRocket, the team was able to effectively offload Jira script management and seamlessly make relevant updates as well as conduct user acceptance testing (UAT).
OUTCOME
Now that ServiceRocket handles script changes and updates that meet users' changing needs, the team can focus on gaming innovation. Since company admins no longer need advanced Jira expertise, projects are delivered on time. Game on!
Solutions that Organize Approvals with Jira
Learn More »
Solutions that Organize Approvals with Jira
ABOUT
With the right help, an out-of-the-box Jira Software solution can solve uniquely difficult problems. This leader in the connected technology industry was able to automate their work processes and create a better workflow. Here's how.
CHALLENGE
The company sought an approval process using Jira Software to automate tasks and create better workflow management. They also needed a cost-effective solution that supported their creativity while maintaining well-defined processes.
SOLUTION
The ServiceRocket team took action. They enhanced and customized the out-of-the-box Jira Software feature to work with the company's apps and tools, providing the flexibility to automate processes and connect tasks for optimal work management.
OUTCOME
ServiceRocket enabled this tech leader to successfully organize its approval flow and allowed for quick follow-up on issues. Equally important: this efficient, cost-effective, customizable solution will grow with their business. A double win!
Solutions that Remove Jira Admin Overhead
Learn More »
Solutions that Remove Jira Admin Overhead
ABOUT
What if your company's mission was thwarted by something as simple as Jira global permissions? That was the case for this leading scientific research facility that focuses on sustainable energy and a health environment for all.
CHALLENGE
The facility's crucial mission was blocked by a lack of experience with the Jira platform and its administration. Valuable time was being wasted. A solution was needed that would allow key personnel to focus on research.
SOLUTION
The center decided to partner with the ServiceRocket team to better manage their Jira implementation and usage. By outsourcing their Jira management, researchers won back time and saw increased productivity.
OUTCOME
This research company was able to free up valuable internal resources by partnering with a trusted resource. ServiceRocket's solutions enabled them to quickly meet their users' needs on the Jira platform without internal interference. Bravo!
Solutions that Alleviate Atlassian Security Risks
Learn More »
Solutions that Alleviate Atlassian Security Risks
ABOUT
When K-12 students and educators rely on your company for cutting-edge educational solutions, the last thing you need is a security breach. That's when security and compliance became top of mind for this next-generation learning company.
CHALLENGE
Lacking an immediately available patch or fix, company security and compliance became a concern as well as security risks that could impact publicly-accessible applications. The team needed the help of outside experts to address these risks.
SOLUTION
ServiceRocket assessed the situation, built a plan and provided a solution that immediately reduced risk by blocking external requests that contain potential attacks by implementing the Amazon Web Services (AWS) Web Application Firewall (WAF).
OUTCOME
This leading digital learning service found peace of mind with enhanced protection from security vulnerabilities. As a hands-on partner, ServiceRocket improved Atlassian application security and kept their apps safe and secure. Sweet!
Resources to Help you Navigate the Journey
INFOGRAPHIC
Debunking The Top 3 Myths About Adopting Atlassian Cloud

Gartner projects that by 2025, 95% of data workload will be on the cloud. However, success is not guaranteed. Misconceptions and inaccurate assumptions are already costing 80% companies to overspend on their cloud services. Learn about the biggest mistakes companies make and how partnering with an Atlassian managed service partner, like ServiceRocket can help you avoid these pitfalls.

Download the Infographic »
BLOG
Unlock the Potential of Your Atlassian System Administration with Managed Services for Atlassian

Partner with ServiceRocket’s Managed Services for Atlassian for seamless system administration so that you can focus on scaling operations.

Read more »
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