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Bring DevOps & IT Together to Deliver Great Service Fast with JSM


Discover the ServiceNow alternative built on Jira, for a fraction of the price. Jira Service Management (JSM) delivers ITSM  practices like request, incident, problem, change and configuration management.

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Our brand promise:
To be the single most reliable partner in the acceleration of your growth
Why Partner with ServiceRocket as your Atlassian Migration Partner?
Migrations to a new IT operations platform are rarely straightforward. They require expertise and a comprehensive plan to be truly successful.

We're here to make it happen.Our deep Atlassian expertise is built into every solution, process, and service we provide. That's how we deliver peace of mind to you.
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Benefits of Choosing JSM
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Connect Dev & IT on a Unified Platform
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Modern Work Management Platform
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Faster Time to Value
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Transparent Pricing Model & Renewals
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Empower Teams to Deliver Value Fast
Faster Time To Value
Flexible Workflows
The ServiceRocket Methodology
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JSM Migration Assessment

Tap into our Atlassian expertise, with no commitment, as you assess your options. Engage with our experts for a JSM Migration Assessment to understand your current situation and potential risk in moving to the Jira Service Management.

Migration Requirement + ServiceNow Environment Analysis + Estimate Work Effort + JSM Recommendation + Migration Viability

Migration Requirement

ServiceNow Environment Analysis

Estimate Work Effort

JSM Recommendation


Let's Talk »
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ServiceNow Environment Analysis

Cut through the uncertainty. Our discovery engagement starts with a full understanding of your current state, definition of your desired outcomes, and provides you with a recommended strategy and plan for your JSM Migration, built from our Atlassian expertise.

Project Kickoff

Current State

Future State

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Implementation & Launch

Gain peace of mind. Our legendary project management and technical expertise ensure a smooth migration, implementation, and launch.




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Future State Roll-out

Ensure your future state roll-out goes smoothly. Our training and support, developed specifically for your migration to JSM, ensures your investment’s success.

Communication Plan

Migrate to New Platform

Final Roll Out

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Change Management

The future of business is ever-changing. Maintain a competitive edge by taking advantage of new technologies or opportunities to improve efficiency. Our consultants will help you navigate change successfully.




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ServiceNow to JSM Migration Resources
A Better ITSM Platform for a Better Business
How Atlassian JSM Succeeds Where ServiceNow Falls Short

Some ITSM platforms, like ServiceNow, are inflexible and costly to maintain and support. If you are a ServiceNow user, looking for a more cost-effective, flexible solution that enables collaboration between Dev and IT teams on a single, unified platform, it’s time to take a good look at Atlassian JSM.

Get the Whitepaper »
A Better ITSM Platform for a Better Business: How JSM Succeeds Where ServiceNow Falls Short

Unless your ITSM system is interoperable with other key systems, agility is undermined. What’s needed is a holistic approach to ITSM solutions.

Watch Now »
How to Take Advantage of the Top ITSM Trends with Jira Service Management

Learn how platforms that incorporate the latest tech trends and features can improve your organization’s processes, productivity and ROI.

Watch Now »
The Total Economic Impact of Atlassian for ITSM
The Total Economic Impact of Atlassian Jira Service Management
Download the eBook »
The State of Incident Management Report 2021
Magic Quadrant for IT Service Management Platforms
Download the Report »
The State of Incident Management Report 2021
The State of Incident Management Report 2021
Download the Report »
THe Forrester Wave: Enterprise Service Management, Q4 2021
The Future of ITSM is Agile
Download the Guide ↗
Deliver Value Quickly
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Ready to Move
to JSM?

Simple to use and easy to set up, JSM offers everything IT teams need out-of-the-box including automation rules, SLAs, and ITIL-certified processes across incident, problem, and change management.

Let's Talk »
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Kuala Lumpur: Lunch & Learn with ServiceRocket and Atlassian
Learn how the Atlassian ITSM solution helps development, IT operations, and business teams operate at even higher velocity to deliver great service experiences that customers and employees demand. Join us to learn how to unlock high-velocity ITSM.
March 7, 2023
8:30 am
Register Now »
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